Hilton – Senior Events Manager – Hilton Columbus Downtown – Columbus, OH

Job title: Senior Events Manager - Hilton Columbus Downtown

Company: Hilton

Job description: The Hilton Columbus Downtown, located near Arena District, Short North Arts District, and North Market, is expanding and will be the largest hotel in Ohio with 1,000 rooms and 75,000 square feet of meeting space! The Hilton Columbus is a 4 Time Connie Award Winner and have been voted Best in Columbus Weddings for 3 years and running! Come be a part of what is happening in Columbus!

The Team is looking to add an experienced and dynamic Senior Event Manager to their team! The ideal candidate will have 3+ year of event planning experience preferably within hotels, solid organization skills, excellent communication skills, excels at multi-tasking, strong client management skills, and has a hospitality mindset! The Senior Event Manager will detail and execute mid-large groups with or without catering/meeting space, Citywide, 100 + rooms on peak.

What will I be doing?

As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events.

Specifically, your essential functions will be to perform the following tasks to the highest standards:
• To organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.
• Regular attendance.

he Benefits:

Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Access to your pay when you need it through DailyPay

Opportunity to work from home (based on performance, clients in house/business demands, and after +0 day performance review)

Chance to use your creativity to drive increase and develop the wedding market, especially ethnic wedding market

Free Parking or Free Bus Pass

Health insurance

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

Go Hilton travel discount program

Best-in-Class Paid Time Off (PTO)

Supportive parental leave

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Expected salary:

Location: Columbus, OH

Apply for the job now!

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