Job Details:

Hiring Organization: VISUALIZE INDIA DIGITAL

Post Name: Hindi Call Center

Industry: Private

Qualification: Higher Secondary(12th Pass) (Preferred)

Salary: INR 12000/- to INR 27998/- Per Month

Job Experience: 1 Year

Work Hours: 8 Hours

Employment Type: Full-time

Location: Mumbai

About Company:

We at Visualize India help brands visualize their unique stories add value to them through our creative expertise and transform brand stories into great experiences which is the ultimate branding objective.

We are a 10 + years old multi-specialty production company comprised of a team of highly experienced professionals who have extensive experience across various sectors and have worked for companies like Anchor by Panasonic Great White Electrical Gold Medal GM ModularLisaVivianFiat Video con T- series etc.

We are good at what we do. Love for our work and a resulting passion exhibits itself in the quality of services and products that we offer. We are old in the industry since 1996 and always maintain professional and emotional relationship with really creative and result oriented people for the different project.

We have a network of 3D Animators2D Animator VFX Artist Professional Film Editor Creative Editor Cinematographer Script Writer Singer Music Director Recording Studio VFX Studio Animation Studio Render Set Up Choreographer Light & Sound Equipment Storyboard Artist Graphic Designer Set Designer Event Anchor Dance Group Lyrics Writer and many more.

Visualize India one stop solution company is committed to helping its clients reach their goals to personalizing their project experiences to providing an innovative environment and to making a difference. Our strong sense of identification with client projects means that we are constantly striving to provide Solutions even for issues they aren’t yet aware of. To this end we adopt a progressive approach to technology and marketing techniques.

This sense of identification also means we value and promote seamless interaction with clients’ own teams and ensure the best value is obtained from their event budget.

Job Description:

Pounding to questions and concerns about products or services their company offers. Call Center Representatives work directly with customers on various issues and questions. In addition Call Center Representatives also may have to work with Department Managers to ensure customer satisfaction and resolve all problems.

A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs. They should also have excellent listening and problem-solving skills to provide the information or solutions their customers need. A Call Center Representative is in charge of answering customer calls listening to their concerns and solving problems.

They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need. A Call Center Representative or Agent helps customers with their questions and addresses issues regarding products or services. They are responsible for providing support from start to finish to resolve customer inquiries or concerns.

Responsibility:

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs clarify information research every issue and provide solutions and/or alternatives

Seize opportunities to up sell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Required Skills:

Previous experience in a customer support role

Track record of over-achieving quota

Strong phone and verbal communication skills along with active listening

Familiarity with CRM systems and practices

Customer focus and adaptability to different personality types

Ability to multi-task set priorities and manage time effectively

High school degree

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