Hiresquad • Bengaluru, Karnataka • via IIM Jobs

Hiresquad Resources

Team Leader //Assistant Manager//International BPO

Hiresquad Resources • Bengaluru, Karnataka • via LinkedIn

2 days ago

Full–time

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Job description

Leading BPO in Bangalore

Hiring For Team Leader/Assistant Manager

International Voice Process

CTC UPTO 7.5LPA

Require min 1Year as Team Leader Experience in International BPO

Looking for Candidates from BPO ONLY

Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA

Must have Excellent Communication Skills

Shifts US

Mail CV at simmi@hiresquad.in or call at 8467054123

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Hiresquad

Team Leader/Assistant Manager - International BPO (2-4 yrs)

Hiresquad • Bengaluru, Karnataka • via IIM Jobs

2 days ago

Full–time

No Degree Mentioned

Apply on IIM Jobs

Job description

We are hiring for a Assistant Manager role in an International Voice Process. The ideal candidate must have prior team handling experience (minimum 1 year) in an international BPO setup. Strong leadership, coaching, and performance management skills are key to success in this role.

Key Responsibilities:

- Manage a team of Customer Support Executives / Agents in an international voice process.

- Monitor daily operations, ensure adherence to SLAs, KPIs, and maintain high service quality.

- Conduct team huddles, reviews, and one-on-ones to drive engagement and performance.

- Handle escalations and ensure prompt issue resolution.

- Drive performance improvement plans for underperforming team members.

- Report daily/weekly/monthly team performance to stakeholders and leadership.

- Coordinate with QA, Training, and Workforce Management to ensure smooth operations.

- Foster a positive work culture focused on productivity and customer satisfaction.

Requirements:

- Experience: Minimum 1 year as a Team Leader or Assistant Manager in an International BPO.

- Hands-on experience managing voice-based customer support or sales teams.

- Strong knowledge of metrics management.

- Ability to manage rosters, schedules, and floor discipline.

- Excellent communication and people management skills.

- Flexibility to work in night shifts / rotational shifts (if applicable).

- Proficient in MS Excel, Reports & Dashboards.

Note:

- BPO experience is mandatory.

- Domestic process experience is not eligible.

- Only current or former Team Leaders/AMs in International BPOs will be considered.