Job Description
Ujobs Consulting
Hiring in International and Domestic bpo|Gurgaon
Ujobs Consulting • Haryana • via Indeed
11 hours ago
₹18K–₹25K a month
Full–time
Apply directly on Indeed
Job description
Hiring for Customer Support Agent For International and Domestic bpo(wfo)
Location-Gurugram
Freshers with Excellent communication skill may apply
Whatsapp - ++1-XXXXXXXXXX
Job Types: Full-time, Fresher
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
• Rotational shift
Supplemental Pay:
• Performance bonus
Education:
• Bachelor's (...
Show full description
Report this listing
Hiresquad Resources
VNA Trainer//Communication Trainer//International BPO
Hiresquad Resources • Gurugram, Haryana • via LinkedIn
7 hours ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Apply on WhatJobs
Apply on Jobrapido.com
Job description
Urgent Openings in Gurgaon
Leading BPO
VNA Trainer//Soft Skills Trainer//Communication Trainer
Require Excellent Communication Skills
CTC UPTO 6.5LPA based on Last CTC
Shifts 247
Require minimum 6 months Experience as VNA Trainer/Communication Trainer
Role and Key Responsibilities:
• Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure
alignment with operational standards.
• Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines.
• Design and deliver refresher training programs in English, tailored to meet specific needs and
operational requirements.
• Innovate training materials by integrating floor requirements and best practices into the training
curriculum.
• Maintain accurate data and MIS as per training BPMS requirements and provide insightful reports on training progress and outcomes.
• Foster intra- and inter-function collaboration to support seamless training and operational
processes.
• Proactively implement best practices and contribute to value addition across multiple locations.
• Attend and successfully complete the mandatory Train-The-Trainer (TTT) program.
• Interact with customers as required to gather feedback and address training-related queries.
• Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement.
• Achieve monthly conversion and effectiveness targets, ensuring measurable improvements in
training outcomes.
• Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation.
• Mentor and support new trainers to enhance their effectiveness and integration into the training
team.
• Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the
team and with the TTBU training team.
• Analyze and report training batch performance, identifying areas for improvement and
implementing corrective actions.
• Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month.
• Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through.
• Monitor and report improvements, ensuring training initiatives drive positive changes and meet
established goals.
Key skills & knowledge:
• Exceptional verbal and written communication skills in English.
• Strong facilitation and presentation skills with a proven ability to engage and motivate
participants.
• Proficient in data handling, interpretation, and management.
• Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computer
applications.
• Excellent people management and interpersonal skills, with a demonstrated ability to build
and maintain effective relationships.
• Strong organizational and time management skills, with the ability to handle multiple tasks
and priorities effectively.
Interested candidates can share their resume at simmi@hiresquad.in or call at
Hiring in International and Domestic bpo|Gurgaon
Ujobs Consulting • Haryana • via Indeed
11 hours ago
₹18K–₹25K a month
Full–time
Apply directly on Indeed
Job description
Hiring for Customer Support Agent For International and Domestic bpo(wfo)
Location-Gurugram
Freshers with Excellent communication skill may apply
Whatsapp - ++1-XXXXXXXXXX
Job Types: Full-time, Fresher
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
• Rotational shift
Supplemental Pay:
• Performance bonus
Education:
• Bachelor's (...
Show full description
Report this listing
Hiresquad Resources
VNA Trainer//Communication Trainer//International BPO
Hiresquad Resources • Gurugram, Haryana • via LinkedIn
7 hours ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Apply on WhatJobs
Apply on Jobrapido.com
Job description
Urgent Openings in Gurgaon
Leading BPO
VNA Trainer//Soft Skills Trainer//Communication Trainer
Require Excellent Communication Skills
CTC UPTO 6.5LPA based on Last CTC
Shifts 247
Require minimum 6 months Experience as VNA Trainer/Communication Trainer
Role and Key Responsibilities:
• Partner with Front Line Recruitment Teams to evaluate the quality of new hires and ensure
alignment with operational standards.
• Conduct comprehensive audits of calls, e-mails, and chats to ensure adherence to quality standards and operational guidelines.
• Design and deliver refresher training programs in English, tailored to meet specific needs and
operational requirements.
• Innovate training materials by integrating floor requirements and best practices into the training
curriculum.
• Maintain accurate data and MIS as per training BPMS requirements and provide insightful reports on training progress and outcomes.
• Foster intra- and inter-function collaboration to support seamless training and operational
processes.
• Proactively implement best practices and contribute to value addition across multiple locations.
• Attend and successfully complete the mandatory Train-The-Trainer (TTT) program.
• Interact with customers as required to gather feedback and address training-related queries.
• Conduct training needs analysis (TNA) and provide actionable feedback to stakeholders to drive continuous improvement.
• Achieve monthly conversion and effectiveness targets, ensuring measurable improvements in
training outcomes.
• Provide constructive feedback to new hires on soft skills, basic grammar, and voice modulation.
• Mentor and support new trainers to enhance their effectiveness and integration into the training
team.
• Participate in the calibration process for trainers, QAs, and other Voice Coaches, both within the
team and with the TTBU training team.
• Analyze and report training batch performance, identifying areas for improvement and
implementing corrective actions.
• Conduct refresher training based on TNA, ensuring all sessions are executed and closed effectively each month.
• Meet the training needs of the Business Unit based on TNA and collaborate with training teams to design and develop training processes from need identification to feedback and follow-through.
• Monitor and report improvements, ensuring training initiatives drive positive changes and meet
established goals.
Key skills & knowledge:
• Exceptional verbal and written communication skills in English.
• Strong facilitation and presentation skills with a proven ability to engage and motivate
participants.
• Proficient in data handling, interpretation, and management.
• Advanced knowledge of MS Office (Excel, PowerPoint) and other relevant computer
applications.
• Excellent people management and interpersonal skills, with a demonstrated ability to build
and maintain effective relationships.
• Strong organizational and time management skills, with the ability to handle multiple tasks
and priorities effectively.
Interested candidates can share their resume at simmi@hiresquad.in or call at
💡 Quick Summary
Seeking a career-building opportunity? The Hiresquad Resources • Gurugram, Haryana • via LinkedIn position is now open for candidates interested in the BPO Jobs sector. This role in Gurgaon offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.