Job Description
Roles and Responsibilities
The ideal candidate will be responsible for developing and maintaining business relationships with a select group of customers through personalized service.
Key responsibilities include handling customer queries, providing superior service to mapped customers, ensuring timely delivery of customer enquiries, and meeting the bank's delivery standards for total customer satisfaction.
Other key duties include coordinating with relationship managers, interacting with key clients on a periodic basis to assess service levels and customer satisfaction, managing customer escalations, and ensuring customer grievance redressal.
The successful candidate will also maintain complete customer profiles, including risk profiles, demographics, and assets in the bank.
Additionally, they will deepen existing relationships by cross-selling the bank's products and services/third-party investment products, identify potential customers who can be sold tailored products to enhance product penetration, acquire new customers by converting referral leads, and achieve targets as assigned by the organization on a monthly basis.
Critical Skills:
Developing and maintaining business relationships with customers
Handling customer queries and providing superior service
Ensuring timely delivery of customer enquiries
Coordinating with relationship managers and interacting with key clients
Managing customer escalations and ensuring customer grievance redressal
Maintaining complete customer profiles
Cross-selling the bank's products and services/third-party investment products
Identifying potential customers and acquiring new customers
The ideal candidate will be responsible for developing and maintaining business relationships with a select group of customers through personalized service.
Key responsibilities include handling customer queries, providing superior service to mapped customers, ensuring timely delivery of customer enquiries, and meeting the bank's delivery standards for total customer satisfaction.
Other key duties include coordinating with relationship managers, interacting with key clients on a periodic basis to assess service levels and customer satisfaction, managing customer escalations, and ensuring customer grievance redressal.
The successful candidate will also maintain complete customer profiles, including risk profiles, demographics, and assets in the bank.
Additionally, they will deepen existing relationships by cross-selling the bank's products and services/third-party investment products, identify potential customers who can be sold tailored products to enhance product penetration, acquire new customers by converting referral leads, and achieve targets as assigned by the organization on a monthly basis.
Critical Skills:
Developing and maintaining business relationships with customers
Handling customer queries and providing superior service
Ensuring timely delivery of customer enquiries
Coordinating with relationship managers and interacting with key clients
Managing customer escalations and ensuring customer grievance redressal
Maintaining complete customer profiles
Cross-selling the bank's products and services/third-party investment products
Identifying potential customers and acquiring new customers
💡 Quick Summary
Seeking a career-building opportunity? The Hiring Burgundy Relationship Manager With A Leading Bank position is now open for candidates interested in the Bank Jobs sector. This role in Vadodara offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
