Description
Etech Global Services
Call Center Data Analyst
Etech Global Services • Kakinada, Andhra Pradesh • via Talent.com
13 hours ago
Full–time
No Degree Mentioned
Apply on Talent.com
Job description
Company Description
Etech Global Services delivers next-generation BPO solutions and specializes in turning data into strategic insights using a combination of artificial and human intelligence.
With over 50 global partnerships, 3,600 employees, and state-of-the-art contact centers worldwide, Etech has the flexibility and scalability to work with organizations of all sizes.
Role Description
This is a full-time on-site role for a Call Center Data Analyst at Etech Global Services in Gandhinagar. The Data Analyst will be responsible for analyzing call center data, using statistical techniques to interpret data, creating data models, and communicating insights effectively to improve customer experiences and shareholder value.
What We Expect You To Have :
• 5+ years of experience in BPO / Call center reporting, with strong Data analysis skills.
• Technical skills in SQL or DBA tools (ability to read and understand code), advanced Excel (Power Query, Power Pivot), and experience with BI / ETL tools (e.g., Talend).
• Proven ability to identify opportunities for optimization, automation, and process improvement in reporting.
• Strong leadership skills with the ability to manage deliverables accurately and on time.
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ReHirers
Hiring Call Center Executive in Bhimavaram
ReHirers • Bhimavaram, Andhra Pradesh • via ReHirers.com
15 days ago
₹14K–₹22K a month
Full–time
No Degree Mentioned
Apply on ReHirers.com
Job description
We are currently in search of a dedicated and talented professional to join our Call Center team in Bhimavaram. As a Call Center Executive, you will play a crucial role in providing exceptional customer service to our Andhra Pradesh clients.
As Call Center Representative job in Bhimavaram, your primarily responsible to provide outstanding support to Andhra Pradesh customers with addressing inquiries, queries, concerns, and feedback while ensuring a seamless customer experience.
Position : Call Center Executive / Representative
Location: Bhimavaram, Andhra Pradesh
Category: Call Center – Voice Process
Job Type: Permanent Job
Qualification : Any Graduate
Experience : 0 – 2 years (Even Freshers can apply with good communication skills – There is No Experience Required)
Job Details for Callcenter jobs
The Executive at Bhimavaram Customer Support Dept, will be responsible for answering incoming calls, providing information to customers, addressing customer issues and complaints, inquiries to the appropriate department. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.
Responsibilities as Call Center:
• Handle inbound and outbound calls with customers to assist them with inquiries of Bhimavaram customers.
• Provide accurate and detailed information about our tour packages, destinations, and services.
• Assist Andhra Pradesh customers in resolving issues, addressing concerns, and ensuring overall satisfaction.
• Process reservations, bookings, and payments accurately using our internal systems.
• Collaborate with other team members to ensure a seamless customer experience.
• Conduct regular follow-ups and maintain call quality to ensure guest satisfaction.
Qualifications :
• Excellent communication skills
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and adapt to changes.
• Should have customer-focused attitude,
Benefits as Working in Customer Support Center:
• Competitive salary and performance-based incentives
• Paid training,
• Flexible Time Schedule – 8 Hour Shift
• Friendly and supportive work environment with opportunities for advancement
Join Our Team Today!
If you are passionate about providing excellent customer service and thrive in a fast-paced environment, we want to hear from you! Apply now to become a valuable member of our Bhimavaram Customer Support team and enjoy competitive benefits, career growth opportunities in Bhimavaram AP, and a supportive work environment. Start your journey with us and make a difference every day!
