Job Description
Answer incoming calls and respond to customer's emails/ chats
• Management and resolve customer complaints
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• complete call logs and reports
• other duties as assigned
Call Center Agent Qualifications and Skills
• High school (10+2) diploma ( 3 Years) Graduate, Post Graduate or equivalent
• Proficient in relevant computer applications
• Knowledge of customer service practices and principles
• Typing Skills
• Superior listening, verbal, and written communication skills
• Management and resolve customer complaints
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• complete call logs and reports
• other duties as assigned
Call Center Agent Qualifications and Skills
• High school (10+2) diploma ( 3 Years) Graduate, Post Graduate or equivalent
• Proficient in relevant computer applications
• Knowledge of customer service practices and principles
• Typing Skills
• Superior listening, verbal, and written communication skills
💡 Quick Summary
Seeking a career-building opportunity? The Hiring Domestic Process position is now open for candidates interested in the Domestic BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Domestic BPO Jobs is a plus.
