Job Description
Hiring For Bank : Nodal Officer : Manager : Jaipur
From 8 to 11 year(s) of experience
\xe2\x82\xb+ Not Disclosed by Recruiter
Jaipur
or
Roles and Responsibilities
Complaints Management
• Ensuring quality of responses along with adherence to TAT.
• Ensuring escalation and follow ups with respective units
• Liasoning with RBI officials for E2E closure of cases.
• Ensuring CRM entry for all cases logged and timely resolution and closure of CRMs.
• Initiating and E2E monitoring of notices received from Income Tax Dept. and law enforcement agencies/cyber crime / enforcement directorate.
• Ensuring that calls from customers are attended to and necessary details are captured before initiating the case as required.
• Ensuring that letters / notices received at nodal desk are actioned / logged .
• Handling Nodal desk's generic email IDs initiating the cases with concerned teams capturing the customer core issues correctly
RCA / Process Improvements
RCA of all BO / RBI Complaints Proactively identifying, analyzing and improving upon existing business processes for optimization.
MIS
Prepare various MIS and identify recurring types of complaints Complaint Records Management Maintaining a comprehensive tracker for all the cases handled by the Nodal desk
Awards / Advisories / Appreciation from RBI
Endeavor to receive BO appreciation for efficiently and accurately handling BO cases.
Role:Other Salary: Not Disclosed by Recruiter Industry:Banking Department:Other Role Category:Other Employment Type:Full Time, Permanent
Key Skills
Nodal officerOmbudsman
Education UG:Any Graduate
Company Profile
SKILLVENTORY
RPO
From 8 to 11 year(s) of experience
\xe2\x82\xb+ Not Disclosed by Recruiter
Jaipur
or
Roles and Responsibilities
Complaints Management
• Ensuring quality of responses along with adherence to TAT.
• Ensuring escalation and follow ups with respective units
• Liasoning with RBI officials for E2E closure of cases.
• Ensuring CRM entry for all cases logged and timely resolution and closure of CRMs.
• Initiating and E2E monitoring of notices received from Income Tax Dept. and law enforcement agencies/cyber crime / enforcement directorate.
• Ensuring that calls from customers are attended to and necessary details are captured before initiating the case as required.
• Ensuring that letters / notices received at nodal desk are actioned / logged .
• Handling Nodal desk's generic email IDs initiating the cases with concerned teams capturing the customer core issues correctly
RCA / Process Improvements
RCA of all BO / RBI Complaints Proactively identifying, analyzing and improving upon existing business processes for optimization.
MIS
Prepare various MIS and identify recurring types of complaints Complaint Records Management Maintaining a comprehensive tracker for all the cases handled by the Nodal desk
Awards / Advisories / Appreciation from RBI
Endeavor to receive BO appreciation for efficiently and accurately handling BO cases.
Role:Other Salary: Not Disclosed by Recruiter Industry:Banking Department:Other Role Category:Other Employment Type:Full Time, Permanent
Key Skills
Nodal officerOmbudsman
Education UG:Any Graduate
Company Profile
SKILLVENTORY
RPO
💡 Quick Summary
Seeking a career-building opportunity? The Hiring For Bank | Nodal Officer position is now open for candidates interested in the Bank Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
