Job Description
Roles and Responsibilities
Complaints Management Ensuring quality of responses along with adherence to TAT. Ensuring escalation and follow ups with respective units Liasoning with RBI officials for E2E closure of cases. Ensuring CRM entry for all cases logged and timely resolution and closure of CRMs. Initiating and E2E monitoring of notices received from Income Tax Dept. and law enforcement agencies/cyber crime / enforcement directorate. Ensuring that calls from customers are attended to and necessary details are captured before initiating the case as required. Ensuring that letters / notices received at nodal desk are actioned / logged . Handling Nodal desk's generic email IDs initiating the cases with concerned teams capturing the customer core issues correctly RCA / Process Improvements RCA of all BO / RBI Complaints Proactively identifying, analyzing and improving upon existing business processes for optimization. MIS Prepare various MIS and identify recurring types of complaints Complaint Records Management Maintaining a comprehensive tracker for all the cases handled by the Nodal deskAwards / Advisories / Appreciation from RBI Endeavor to receive BO appreciation for efficiently and accurately handling BO cases
Complaints Management Ensuring quality of responses along with adherence to TAT. Ensuring escalation and follow ups with respective units Liasoning with RBI officials for E2E closure of cases. Ensuring CRM entry for all cases logged and timely resolution and closure of CRMs. Initiating and E2E monitoring of notices received from Income Tax Dept. and law enforcement agencies/cyber crime / enforcement directorate. Ensuring that calls from customers are attended to and necessary details are captured before initiating the case as required. Ensuring that letters / notices received at nodal desk are actioned / logged . Handling Nodal desk's generic email IDs initiating the cases with concerned teams capturing the customer core issues correctly RCA / Process Improvements RCA of all BO / RBI Complaints Proactively identifying, analyzing and improving upon existing business processes for optimization. MIS Prepare various MIS and identify recurring types of complaints Complaint Records Management Maintaining a comprehensive tracker for all the cases handled by the Nodal deskAwards / Advisories / Appreciation from RBI Endeavor to receive BO appreciation for efficiently and accurately handling BO cases
💡 Quick Summary
Seeking a career-building opportunity? The Hiring For Bank | Nodal Officer | Manager | | HPE682 position is now open for candidates interested in the Bank Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
