Job ProfileAs a positivity champion, providing world-class human experiences through all interactions on the phone and off.Resolving a high volume of customer issues, complaints and queries using a demonstrated proactive approach.Producing high-quality work, accurately documenting conversations and updating customer information.Offering insights and advice on service concerns and upgrades as required.For More Information Contact HR-Completing follow-up and being accountable to the customer and ultimately, our clients.Resolving customer escalations and complaints, seeing them as an opportunity to provide solutions that will change their mindset and the outcome of our interactions