Hiring For BPO Team Leader In Hanumangarh

Work closely with the team, motivating and coaching them

Hosting 1-2-1?s and team meetings

Keeping up to date with business development and new product lines

Reporting to the Customer Service Manager

Manage day-to-day line activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs

Ensure training and development plans are maintained for all team members

Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved

Manage the fair and consistent application of performance management and disciplinary measures as necessary

Support the Operations Manager to highlight operational risks and areas for improvement

Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction

Support the Head of Sales to deliver business targets and objectives and create a performance orientated culture

Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team

Work with the management team to identify and deliver positive change and business efficiencies

Deliver the allocated part of the operation within agreed budgets, service levels and business targets

Escalate any appropriate problems to senior management

Support the Senior Manager to highlight operational risks and areas for improvement

Required Skills and Experience:

Team management experience

Coaching and communication skills

Minimum of 2 years? experience within a contact centre environment as a Team Manager

Experience within customer services

Excellent leadership and communication skills

Strong coaching and people-development skills through call listening, quality feedback, etc.

Ability to deal with demanding customers and escalations

Energetic and motivating individual

Creative thinking