Job Description
Designation: Call Quality Analyst-(BPO Call Center)
Language : Marathi /Hindi
Location : Koperkhairane , Navi Mumbai
Salary-upto 28,000
Role And Key Responsibilities
• Conduct Quality audits on Calls and share feedback with agents.
• Conduct compliance and Quality checks and ensure timely reporting.
• Drive continuous improvement - make recommendations and drive improvement.
• Strengthen Quality management processes/ framework to improve quality delivery.
• Ensure data management for all deliverables and be accessible without any delay.
• Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach.
Key Skills & Knowledge
• Minimum 6 months experience into BPO/call centre as Quality Auditor
Understanding of the Audit & Coaching process.
• Good verbal and written communication skills.
• Hands on experience in MS Excel, Power Point presentations and Reporting knowledge.
Language : Marathi /Hindi
Location : Koperkhairane , Navi Mumbai
Salary-upto 28,000
Role And Key Responsibilities
• Conduct Quality audits on Calls and share feedback with agents.
• Conduct compliance and Quality checks and ensure timely reporting.
• Drive continuous improvement - make recommendations and drive improvement.
• Strengthen Quality management processes/ framework to improve quality delivery.
• Ensure data management for all deliverables and be accessible without any delay.
• Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach.
Key Skills & Knowledge
• Minimum 6 months experience into BPO/call centre as Quality Auditor
Understanding of the Audit & Coaching process.
• Good verbal and written communication skills.
• Hands on experience in MS Excel, Power Point presentations and Reporting knowledge.
💡 Quick Summary
Seeking a career-building opportunity? The Hiring For Call Quality Analyst In Koperkhairne (BPO Call Center) position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
