Job description:

Roles and Responsibilities# Handle real-time inbound voice-calls with customer queries# Attempt to provide resolutions on the first interaction with customers.# Handle multiple cases at the same time with varying degrees of severity.# Update customers on progress of their cases on a regular basis.
Desired Candidate ProfileCANDIDATES MUST POSSESS EXCELLENT COMMAND OVER ENGLISH - APPLICABLE TO CANDIDATES WHO POSSESS EXCELLENT VERBAL AND WRITTEN COMMUNICATION WITHOUT ANY GRAMMATICAL ERRORS HAVING GOOD SENTENCE STRUCTURE WITH NO MTIs (Mother tongue influence)

CANDIDATES' MUST POSSESS EXCELLENT READING AND WRITING SKILLSCANDIDATES' SHOULD BE ADAPTIVE TOWARDS NIGHT SHIFTS ( NO DAY SHIFTS IN SUTHERLAND)

CANDIDATES SHOULD BE WILLING TO JOIN IMMEDIATELYCANDIDATES SHOULD BE READY TO DO WORK FROM OFFICEPerks and BenefitsPERFORMACE BASED INCENTIVESWEEKLY TWO-DAYS OFFFor more details, contact AM - PM):

Nirosha