Hiring for Nodal Officer|GRD| on Bank Payroll

Hiring for nodal officers(GRD)_Bank payroll Graduation mandatory Experience of escalation and grievance (Nodal desk) banking only. Location:- Navi Mumbai, Juinagar Salary:- upto 11 LPA(hike on candidates last drawn salary) Good fluency in English communication is must 6 week offs in a month General shift Roles and Responsibilities • Enforce the Board approved Grievance Redressal Policy in the Bank. • Supervise monitor the handling of Customer Grievances in the Bank through various dedicated teams both in quantitative and qualitative aspects. • Provide day to day support on decision making in complaints which are • complicated in nature. • Update Management on the progress of Customer Complaints and Customer • Service in general. • Review all Level 2 and above complaints for adequacy before representation to • the Internal Ombudsman. • Monitor implementation of Advisories / Awards received under the Banking • Ombudsman scheme. • Review Customer Service aspects in the Bank and initiate prompt corrective • action wherever service quality / skill gaps have been noticed through Process • Transformation on an ongoing basis. • Ensure timely and effective compliance of RBI instructions on customer complaint handling in tune with the spirit and intent of such instructions. • Work on feedback of Internal Ombudsman towards improving complaint handling and customer service in the Bank. • Submission of Notes to the Customer Service Committee of the Board and taking action on their directions. If interested kindly share me your resume below. Also share it with your friends and relatives and contact on +13600+018 also share your cv on sadhana.rajak@knowpicity.in HR-Sadhana Knowplicity recruitment This job is provided by Shine.com