Hiring for | NODAL OFFICERS GRD| |Social Media Escalations |

Hiring for nodal officers_Bank payroll

Graduation mandatory

Experience of escalation and grievance (Nodal desk) banking only.

Location:- Navi Mumbai, Juinagar

Salary:- upto 8 lpa(hike on candidates last

drawn salary)

Good fluency in English communication is must

Roles and Responsibilities

• Enforce the Board approved Grievance Redressal Policy in the Bank.

• Supervise & monitor the handling of Customer Grievances in the Bank through various dedicated teams both in quantitative and qualitative aspects.

• Provide day to day support on decision making in complaints which are

• complicated in nature.

• Update Management on the progress of Customer Complaints and Customer

• Service in general.

• Review all Level 2 and above complaints for adequacy before representation to

• the Internal Ombudsman.

• Monitor implementation of Advisories / Awards received under the Banking

• Ombudsman scheme.

• Review Customer Service aspects in the Bank and initiate prompt corrective

• action wherever service quality / skill gaps have been noticed through Process

• Transformation on an ongoing basis.

• Ensure timely and effective compliance of RBI instructions on customer complaint handling in tune with the spirit and intent of such instructions.

• Work on feedback of Internal Ombudsman towards improving complaint handling and customer service in the Bank.

• Submission of Notes to the Customer Service Committee of the Board and taking action on their directions.

If interested kindly share me your resume below on whatsapp number +13600+018 and on sadhana.rajak@knowplicity.in

Hiring for Social Media (Bank Payroll)

_Work From Office

Qualification: Graduation Mandatory, with experience into customer Centric Approach

Age - 32

Location : Navi Mumbai, Juinagar

Salary : 6.5 lpa(hike on last drawn salary, with relevant experience)

/ Shifts : Rotational Day shift for females

Rotational shift for males(including night shift)

Roles and Responsibilities

• Handle all customer queries and complaint raised on the social platforms like Facebook, Instagram, Twitter.

• connect with the customers through call/email/social platforms to provide the best possible resolution.

• Take a customer focused approach to handle complaints and escalation

• Ensuring high levels of customer satisfaction

• Providing customer feedback of our service and ensuring compliance with quality assurance.