Job Description
Job Role:
• Answer inbound calls and assist customers with their Queries/Request/Complains.
• Raise Request & Complaints on behalf of the customer in the CRM tool.
• Generate leads and educate customers about new products & their benefits.
• Maintain and adhere to compliance guidelines
• Capture problem indicators, highlight and suggest improvement
• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
• Maintain adequate knowledge levels on products, processes and systems used
• Ensure sales target are met
Skills Required:
• Excellent verbal communication skills
• Ability to comprehend, capture as well as interpret basic customer information
• Strong customer service focus
• Knowledge of Banking / Credit cards preferred
Work Timings: Shifts (Starting 7 am), Open to work in shifts / rotational offs(Rotational Day shift for Females & Rotational shift for Males)
Education: Graduates (Any stream) + any work exp or Internship exp
Location : Andheri east - Work from Office
Salary bracket:
• Freshers - INR 2.50 lpa(16.5k inhand) + performance bonus + incentives + allowances
• Experienced upto INR 4 L pa + performance bonus + incentives + allowances
Contact us on
• ++874+2441
• +326XXXXXX
• ++67240+1+
Regards,
HR - Knowplicity
• Answer inbound calls and assist customers with their Queries/Request/Complains.
• Raise Request & Complaints on behalf of the customer in the CRM tool.
• Generate leads and educate customers about new products & their benefits.
• Maintain and adhere to compliance guidelines
• Capture problem indicators, highlight and suggest improvement
• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
• Maintain adequate knowledge levels on products, processes and systems used
• Ensure sales target are met
Skills Required:
• Excellent verbal communication skills
• Ability to comprehend, capture as well as interpret basic customer information
• Strong customer service focus
• Knowledge of Banking / Credit cards preferred
Work Timings: Shifts (Starting 7 am), Open to work in shifts / rotational offs(Rotational Day shift for Females & Rotational shift for Males)
Education: Graduates (Any stream) + any work exp or Internship exp
Location : Andheri east - Work from Office
Salary bracket:
• Freshers - INR 2.50 lpa(16.5k inhand) + performance bonus + incentives + allowances
• Experienced upto INR 4 L pa + performance bonus + incentives + allowances
Contact us on
• ++874+2441
• +326XXXXXX
• ++67240+1+
Regards,
HR - Knowplicity
💡 Quick Summary
Seeking a career-building opportunity? The Hiring for Phone Banking Officer|Bank Payroll position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai, offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
