Job Description
Service Assurance Officer ( on Call) jobs in Thane Call Kanchan
Designation :Customer Service - Inbound
Payroll-No 1 BANK Payroll
Job Location-Mumbai/Pune/Thane
Process-Inbound
Salary-17K Net + Incentives
Day Shift
5 DAYS WORKING
Work From Office
Call +7735XXXXXX+ Simran
email- [email protected]
www.hyfly.in
• Answer inbound calls and assist customers with their Queries/Request/Complains.
• Raise Request Complaints on behalf of the customer in the CRM tool.
• Generate leads and educate customers about new products their benefits.
• Maintain and adhere to compliance guidelines
• Capture problem indicators, highlight and suggest improvement
• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
• Maintain adequate knowledge levels on products, processes and systems used
• Ensure sales target are met
Skills Required
• Excellent verbal communication skills
• Ability to comprehend, capture as well as interpret basic customer information
• Strong customer service focus
• Knowledge of Banking / Credit cards preferred
Work Timings: Shifts (Starting 7 am), Open to work in shifts / rotational offs(Rotational Day shift for Females Rotational shift for Males)
Education: Graduates (Any stream) + any work exp or Internship exp
Location : Andheri east - Work from Office
Salary Bracket
• Freshers - INR 2.50 lpa (16.5k inhand) + performance bonus + incentives + allowances
• Experienced upto INR4 L pa + performance bonus + incentives + allowances
This job is provided by Shine.com
Designation :Customer Service - Inbound
Payroll-No 1 BANK Payroll
Job Location-Mumbai/Pune/Thane
Process-Inbound
Salary-17K Net + Incentives
Day Shift
5 DAYS WORKING
Work From Office
Call +7735XXXXXX+ Simran
email- [email protected]
www.hyfly.in
• Answer inbound calls and assist customers with their Queries/Request/Complains.
• Raise Request Complaints on behalf of the customer in the CRM tool.
• Generate leads and educate customers about new products their benefits.
• Maintain and adhere to compliance guidelines
• Capture problem indicators, highlight and suggest improvement
• Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
• Maintain adequate knowledge levels on products, processes and systems used
• Ensure sales target are met
Skills Required
• Excellent verbal communication skills
• Ability to comprehend, capture as well as interpret basic customer information
• Strong customer service focus
• Knowledge of Banking / Credit cards preferred
Work Timings: Shifts (Starting 7 am), Open to work in shifts / rotational offs(Rotational Day shift for Females Rotational shift for Males)
Education: Graduates (Any stream) + any work exp or Internship exp
Location : Andheri east - Work from Office
Salary Bracket
• Freshers - INR 2.50 lpa (16.5k inhand) + performance bonus + incentives + allowances
• Experienced upto INR4 L pa + performance bonus + incentives + allowances
This job is provided by Shine.com
💡 Quick Summary
Seeking a career-building opportunity? The Hiring for Phone Banking Officer|Bank Payroll position is now open for candidates interested in the Bank Jobs sector. This role in Thane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
