Hiring For Retail Sales Officer Jewelry In In Retail

Process Contribution Process Outcome Performance Measure
Sales: Product Sales
1. Receive and engage with the customer to understand the
customer’s requirement
2. Introduce the various product offering to the customers and
facilitate customer buying decision
3. Prepare the estimate of the products selected and completing the
sales transaction
4. Achieve category wise sales target for the allocated section
5. Assist the customer in a sales return or repair work

 Store operating
policy

 Increase in customer
satisfaction score
 Increase in revenue

Sales: Retail Operations: Store Management
1. Adhere to the standard operating procedures in the store
2. Adhere to cost savings practices undertaken in the store
3. Count and maintain the account of stock daily by managing the
record of the opening stock and closing stock in the section
allocated Report the sold sock and ensure the stock replenishment
4. Ensure proper and attractive display of the products at the
appropriate counter
5 Transfer the stock to the locker at the close of the day
6. Maintain safety of products displayed to customers and
communicate promptly to the superiors about any potential theft
7. Monitor the dead stock and liaison with the store manager to
minimise the same

 Store
management

 Adherence to policies

8. Provide support to the marketing team, VM team and IRSG teams in
ensuring the compliance of the store and improve footfall
+. Develop and maintain relationship and network with competitors to
leverage leading practices & learning to improve store level
processes
Sales: Retail Operations: Feedback management
1. Collate and relay customer feedback to the corporate teams like the
merchandising, retail operations etc. to improve customer
satisfaction and store ratings