Job Description
Hiring for TL (Healthcare Service Corporation)HCSC for pune Location
Qualification : Graduates
experience : 6yrs
Shift : 4 :30pm to 2:30am
Salary :+lpa max
Work Location : Pune
Skills Required : Membership ( Billing and Enrollment) . It is for Healthcare BPAAS
Notice Period : 1mnth -45days
JD
Responsible for Vendor Management.
Following established processes, standards and procedures designed to
minimize service level agreement violations.
Ability to analyze any possibility of SLA failure in advance, heads up should be
given to stakeholders as preventive action plan and the Root cause for SLA
failure.
Analyzing and Managing the Daily Inventory.
Responsible for Teams quality and should be able to provide the insights for
rebuttal of error, if any.
Providing periodic status checks with clients and internal teams on all project
activities in order to assess progress against project plan; provides regular and
concise status reports to direct manager.
Analyzing the client requirements and responsible to deliver within timeframe.
Preparing the SOPs, explaining to the client and getting it approved timely.
Prompt responses to the client email on daily basis (1 hr. for high priority
emails and 18hrs. for very less priority emails).
Effective client communication in daily client meeting (Understanding the
concerns/noise which client is raising and should be able to resolve it)
Taking ownership of generating automation ideas to idea implementations.
Evaluating the team members and successfully maintenance of EWS tracker.
If any associate is missed in EWS tracker and resigns, then you should be able
to provide the justification why you were not able to forecast it.
Identifying gaps between external expectations and system limitations and
suggests plans to bridge the gaps.
Effective people management, Responsible for Attrition of associates and
should be able to curtail down the attrition percentage.
Project Governance-Well organized with the reports up to date, to ensure no
NC (Non-Compliance) is charged during the Process Audit.
Effectively manage the US state government process audit.
Training the new folks on Product and Process.
Follow uniformity of command.
Conducting or organize refresher training of the team based on quality issues.
HR Executive
Career Guideline
Number-
Email ID: asma@careerguideline.net
Qualification : Graduates
experience : 6yrs
Shift : 4 :30pm to 2:30am
Salary :+lpa max
Work Location : Pune
Skills Required : Membership ( Billing and Enrollment) . It is for Healthcare BPAAS
Notice Period : 1mnth -45days
JD
Responsible for Vendor Management.
Following established processes, standards and procedures designed to
minimize service level agreement violations.
Ability to analyze any possibility of SLA failure in advance, heads up should be
given to stakeholders as preventive action plan and the Root cause for SLA
failure.
Analyzing and Managing the Daily Inventory.
Responsible for Teams quality and should be able to provide the insights for
rebuttal of error, if any.
Providing periodic status checks with clients and internal teams on all project
activities in order to assess progress against project plan; provides regular and
concise status reports to direct manager.
Analyzing the client requirements and responsible to deliver within timeframe.
Preparing the SOPs, explaining to the client and getting it approved timely.
Prompt responses to the client email on daily basis (1 hr. for high priority
emails and 18hrs. for very less priority emails).
Effective client communication in daily client meeting (Understanding the
concerns/noise which client is raising and should be able to resolve it)
Taking ownership of generating automation ideas to idea implementations.
Evaluating the team members and successfully maintenance of EWS tracker.
If any associate is missed in EWS tracker and resigns, then you should be able
to provide the justification why you were not able to forecast it.
Identifying gaps between external expectations and system limitations and
suggests plans to bridge the gaps.
Effective people management, Responsible for Attrition of associates and
should be able to curtail down the attrition percentage.
Project Governance-Well organized with the reports up to date, to ensure no
NC (Non-Compliance) is charged during the Process Audit.
Effectively manage the US state government process audit.
Training the new folks on Product and Process.
Follow uniformity of command.
Conducting or organize refresher training of the team based on quality issues.
HR Executive
Career Guideline
Number-
Email ID: asma@careerguideline.net
💡 Quick Summary
Seeking a career-building opportunity? The Hiring for TL |Healthcare Service Corporation|for position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
