Roles and Responsibilities

The job roles and responsibilities are,

To deliver experience and know how in the carrying out of various Management duties.

To ensure that Call Centre Teams across many disciplines are utilised to the fullest and objectives met.

Excellent people / Team Management skills.

Develop key metrics and reporting aids that accurately enable decision-making and improvement.

Be a key point of contact for whatever team you are managing you are allocated and interact effectively with Senior Management in the pursuit of business goals.

Master the intricate details associated with each campaign such that a full accurate understanding of the task at hand is developed.

Build bridges with Agents and Team Leads garnering trust and loyalty, and inspiring them to higher levels of performance and career development.

Be instrumental in delivering improvements to team and process

Desired Candidate Profile

Years of Experience: 12 - 15 years

Required Skills:

The candidate should have the below skill sets,

Proven work experience as a Manager/Senior Manager.

Minimum of 10 years experience entailing BPO and Product based environment functions.

A skilled communicator, with a target oriented mind set.

Adept at nurturing positive relationships that cooperate in delivering objectives.

Project Management and Six Sigma Certificates are a bonus.

Able to deliver and thrive in high stress environments.

History of turning around failing campaigns and improving processes.

Job Benefits & Perks

We offer a great work environment and friendly team culture. Competitive Pay and Benefits. These vacancies are urgent. Immediate Interviews.