HOME LOAN Senior Relationship Officer
About the job
#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"
About Axis Home Loans:
Axis Relationship Officer engages with Axis Banks CAT A / B Builders and prospects through Builder Projects to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell.
Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents.
The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.
About the Role:
The Axis Home Loan Sepcialist role is focused on rendering services to Axis Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries.
To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.
Key Responsibilities:
Be the best for our customers by
- Displaying complete onus to customers’ queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
Ensure process efficiency and effectiveness by
- Complying to service and sales guidelines
- Checking for Loan Eligibility Criteria and documentation process
Qualifications:
Optimal qualification for success on the job is:
12th Pass / Diploma / Graduate or Post graduate from a recognized institution.
Minimum 6 Months experience in any BFSI sector.
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
Proficiency in systems related to Banking transactions and services.
Good communication skills in both English and local language.
Excellent lead generation and conversion skill.
Ability to handle pressure and meet deadlines.
Ability to successfully work as a part of a team.
High sales orientation to meet the sales targets consistently.
Package 1.5 to 2.1 LPA
TWO WHEELER MANDATORY
BRANCH LOCATION ACROSS CHENNAI ONLY
Axis Bank is one of the first new generation private sector banks to have begun operations in 1++4. The Bank was promoted in 1++3, jointly by Specified Undertaking of Unit Trust of India (SUUTI) (then known as Unit Trust of India), Life Insurance Corporation of India (LIC), General Insurance Corporation of India (GIC), National Insurance Company Ltd., The New India Assurance Company Ltd., The Oriental Insurance Company Ltd., and United India Insurance Company Ltd. The shareholding of Unit Trust of India was subsequently transferred to SUUTI, an entity established in 2003.
With a balance sheet size of Rs. 11,75,178 crores as on 31st March 2024, Axis Bank has achieved consistent growth and with a 5-year CAGR (2016-17 to 2021-22) of 14% each in Total Assets & Advances and 15% in Deposits