Home Stay manager

Full job description

Job Description: Home Stay Manager

Position Overview:

We are seeking a highly organized and customer-focused Home Stay Manager to oversee the operations of our homestay property. The ideal candidate will be responsible for delivering exceptional guest experiences, managing day-to-day operations, and ensuring the property is well-maintained and profitable.

Key Responsibilities:

Guest Experience:

Welcome and check in guests, ensuring smooth arrivals and departures.

Address guest inquiries, concerns, and requests promptly and professionally.

Provide personalized recommendations for local attractions, activities, and dining.

Manage guest feedback to enhance overall satisfaction.

Operations Management:

Oversee housekeeping and ensure cleanliness and upkeep of rooms and common areas.

Coordinate with vendors for supplies, repairs, and maintenance as needed.

Manage bookings, cancellations, and payments efficiently using property management systems.

Develop and implement operational policies and procedures.

Marketing & Revenue Management:

Promote the homestay on relevant platforms to attract guests.

Ensure accurate listing details and timely responses to inquiries.

Monitor occupancy rates and adjust pricing strategies to maximize revenue.

Staff Supervision (if applicable):

Recruit, train, and manage support staff (e.g., housekeeping, maintenance).

Schedule staff shifts and oversee their performance.

Compliance & Reporting:

Ensure the homestay operates in compliance with local laws and regulations.

Maintain accurate records of bookings, expenses, and revenue.

Prepare periodic operational and financial reports for management.

Qualifications:

Proven experience in hospitality management or a similar role.

Excellent communication and interpersonal skills preferably speak in Kannada & English.

Ex Service men given preference

Strong organizational and problem-solving abilities.

Proficiency in property management systems and MS Office Suite.

Knowledge of local culture and attractions is an advantage.

Skills & Competencies:

Customer service excellence.

Leadership and team management.

Marketing and sales acumen.

Budgeting and financial oversight.

Attention to detail and multitasking skills.

Work Schedule:

This role requires flexibility, including weekends and holidays, based on guest needs and property operations.

Compensation:

Competitive salary with potential incentives based on performance.

How to Apply:

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience and why they are a fit for this role.

Job Types: Full-time, Permanent

Pay: ₹12,264.60 - ₹25,000.00 per month

Benefits:

Flexible schedule

Food provided

Supplemental Pay:

Commission pay

Ability to commute/relocate:

Chikmagalur, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

total work: 5 years (Preferred)

Location:

Chikmagalur, Karnataka (Preferred)

Work Location: In person