Homeownership Compliance Administrator

Full job description

Our Vacancy

Your typical day could start by reviewing the team inbox and allocating resident enquiries to the right colleague, to then be processing a service fee or updating our CRM system with detailed notes to keep cases running smoothly. No two days are the same, and your keen eye for detail will make all the difference.

As a Homeownership Compliance Administrator, you’ll play a key role in supporting the Homeownership Compliance team to deliver excellent service to our homeowners. You’ll be the first point of contact for enquiries, whether via email or CRM, responding directly or ensuring they’re assigned swiftly and appropriately. You’ll maintain accurate records, manage shared inboxes, help collect service fees, and ensure systems are up to date. Whether working independently or supporting the wider team, your contribution will help keep everything organised and on track.

You’re someone who enjoys getting things done and who thrives in a structured, process-driven environment. You’ll work well with others across the business, from Customer Services to Sales, Repairs and Marketing and will take pride in supporting our residents with a high level of professionalism and care. If you’re organised, IT savvy and a natural communicator, this could be the role for you.

Could it be you?

To be a success in this role, you’re:

committed to providing high-quality service to residents and colleagues alike

methodical, with strong organisational skills and attention to detail

confident communicating clearly and professionally, both verbally and in writing

calm under pressure, with good time management and the ability to juggle multiple priorities

You’ll bring:

strong IT skills and the ability to work across different systems

experience working independently, using good initiative and sound judgement

excellent teamworking skills and a collaborative approach

a positive, can-do attitude with a willingness to learn and adapt

Please note this is a part time role working 15 hours a week.

Here are just a few of the benefits of working at Peabody:

30 days’ annual holiday, plus bank holidays

two additional paid volunteering days each year

flexible benefits scheme, including family friendly benefits and access to a discount portal

4 x salary life assurance

up to 10% pension contribution

Are you ready to apply?

If you have any questions about this role, please email Talent Specialist, Tanisha at tanisha.johnson@peabody.org.uk

We may close this advert before the advertised closing date, depending on the number of applications received.

Interviews will be taking place week commencing 1st September

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.