Job Description
Full job description
Hospice Manager
Position
Description
Very Special Kids believes that all children and young people have the right to
quality of life, no matter how long or short their life may be.
Position Title: Hospice Manager
Enterprise
Agreement:
This position is governed by Very Special Kids and Nurses and
Personal Care Workers Enterprise Agreement 2024 -2027.
Location: Very Special Kids House – Malvern
Department: Clinical Services – Hospice
Reporting To: General Manager (GM) Clinical Services
Direct Reports: • Lead Registered Nurse (RN)
Personal Care Worker (PCW) Lead
Clinical Nurse Educator (dotted line / collaborative)
(Senior) Registered Nurses (indirect)
Admissions Nurse role (as applicable)
Commercial Cook (indirect)
Key
Relationships:
The Hospice Manager works closely with:
Clinical Relationships
GM Clinical Services — strategic oversight and governance
Chief Medical Officer — clinical governance and medical
leadership
Family Support Manager — coordination across clinical and
psychosocial services
Clinical Nurse Educators — workforce capability development
Lead RN and PCW Lead — frontline supervision and capacity
building
Allied Health Coordinator — multidisciplinary coordination
Quality Officer — quality and safety oversight
Non-Clinical Relationships
Fundraising and Marketing — alignment between hospice
operations and donor engagement, and community awareness
initiatives
People and Culture — workforce planning, recruitment,
vsk.org.au
employee relations, and organisational development support
External Relationships
Children and families — partnership in care planning, service
experience, and continuity across the family journey
External Health Partners — Victorian Paediatric Palliative Care
Program/ RCH/ MCH partnerships for coordination and
collaboration to support continuity of care
Job Purpose: The Hospice Manager is responsible for the operational leadership and
day-to-day management of hospice services, ensuring the safe,
sustainable and high-quality delivery of 24/7 paediatric palliative care.
This position strengthens operational accountability aligned to the
complexity of the hospice environment. The role focuses on workforce
leadership, service coordination, and leadership presence, while
working in close partnership with clinical governance and
multidisciplinary functions.
The Hospice Manager plays a critical role in supporting workforce
capability, ensuring continuity of care, and fostering a positive,
resilient and compassionate service environment for children, young
people and families. Additionally, the Hospice Manager contributes to
the external representation of Very Special Kids through engagement
with partners, stakeholders and the broader service network.
Skills &
Experience:
Qualifications
Current AHPRA registration (Registered Nurse)
Postgraduate qualifications in paediatric or palliative care
(desirable)
Additional Requirements
Working with Children Check
National Police Check
Compliance with vaccination requirements
Experience
Demonstrated experience in a senior clinical or health service
leadership role
Experience managing multidisciplinary teams in complex care
environments (e.g. hospice, hospital, community health,
disability or integrated care settings)
Experience leading workforce operations within a 24/7 service
model (desirable)
Skills
Strong operational leadership and workforce management
capability
Ability to lead within a multidisciplinary clinical environment
Strong communication and relationship management skills
vsk.org.au
Ability to balance service delivery, workforce needs and family-
centred care
Sound understanding of clinical governance interfaces and
escalation pathways
Ability to lead change, support staff wellbeing, and foster a
positive team culture
Key Result Areas
(KRAs) and Core
Responsibilities
1. Operational Leadership & Service Delivery
Outcome:
Ensure safe, effective and sustainable delivery of hospice services
aligned to demand, acuity and organisational priorities.
Core Responsibilities:
Provide day-to-day operational leadership of hospice services
across a 24/7 care environment
Ensure rostering meets operational and acuity requirements
Ensure achievement of occupancy targets aligned with service
capacity
Coordinate admissions, flow and service delivery in
collaboration with intake and clinical teams
Monitor service demand and adjust operational responses to
maintain continuity of care
2. Workforce Leadership, Supervision & Capability
Outcome:
Strengthen frontline leadership and workforce capability through
effective supervision, support and development.
Core Responsibilities:
Provide clinical leadership, guidance and oversight to Lead RN
and PCW Lead roles
Lead and coordinate performance development processes for
nurses and care workers including goal setting, feedback and
performance management.
Participate in end-to-end recruitment processes including
workforce planning and selection of nursing and care staff
Ensure the delivery of consistent and effective workforce
supervision across nursing and care staff
Provide oversight and guidance of the Clinical Nurse Educators
to support workforce capability and development
Promote reflective practice and professional development
Foster a culture of wellbeing and psychological safety
3. Clinical Operations Support (Working with Clinical
Governance)
vsk.org.au
Outcome:
Enable safe clinical service delivery through strong operational
leadership and effective escalation pathways.
Core Responsibilities:
Support clinical service delivery through effective operational
leadership, in alignment with clinical governance frameworks.
Work in close partnership with the Chief Medical Officer and
clinical leaders to ensure alignment with clinical governance
frameworks
Ensure appropriate and timely escalation of clinical and
operational issues to CMO / VMO
Contribute to maintaining clear boundaries between operational
leadership and clinical governance accountability
4. Multidisciplinary Coordination & Continuity of Care
Outcome:
Ensure coordinated, seamless care across hospice, medical, allied
health and family support services.
Core Responsibilities:
Facilitate effective collaboration across hospice, medical, allied
health and family support teams
Foster meaningful engagement with families and carers to
support family-centred care and continuity across the child and
family journey.
Identify and address operational barriers impacting
coordination and service integration
Strengthen communication and coordination across
multidisciplinary teams to improve service flow
5. Quality, Safety & Continuous Improvement
Outcome:
Maintain high standards of safety and quality through effective
oversight, risk management and continuous improvement.
Core Responsibilities:
Oversee hospice-specific quality and safety processes, aligned
to organisational frameworks
Support implementation of quality and safety processes in
alignment with organisational accreditation and regulatory
requirements.
Identify operational and clinical risks and contribute to
mitigation strategies
Support incident management, review and learning processes
Initiate and contribute to continuous improvement initiatives to
enhance service delivery and safety
6. Leadership, Culture & Organisational Contribution
vsk.org.au
Outcome:
Foster a positive, values-aligned culture and contribute to broader
clinical services leadership and organisational priorities.
Core Responsibilities:
Foster a culture aligned with organisational guiding principles
Promote a supportive, inclusive and high-performing team
environment
Contribute to broader Clinical Services leadership and
organisational initiatives
Support change initiatives and organisational development
activities
Model leadership behaviours that reinforce psychological
safety, accountability and collaboration
Quality, Safety, and Improvement
Very Special Kids employees have a responsibility and accountability to contribute to the
organisation’s commitment to Quality, Safety, and Improvement by:
Acting in accordance and complying with all relevant Safety and Quality policies and
procedures
Actively participating in management meetings, team meetings, staff forums, Clinical Risk
and Governance (CRAG) and Family Advisory Committee meetings, and other sessions
relevant to the role, and as required
Supporting an inclusive environment where all individuals are treated fairly, with respect
and receive the same opportunities
Identifying risks, reporting, and being actively involved in risk mitigation strategies
Participating in and actively contributing to quality improvement programs
Complying with the requirements of the National Safety & Quality Health Service
Standards
Complying with all relevant clinical and/or competency standards
Complying with the principles of Patient and Family Centred Care that relate to this
position
Complying with the principles of Child Safe Standards that relate to this position
Leading and providing supervision of volunteers directly involved in your work
Privacy Statement: Personal Information may be collected and stored for the purpose
of recruitment and selection. The information will only be used and disclosed for the
primary purpose of its collection. Some exceptions exist. These may be obtained from
the Privacy Officer.
Approvals:
Created by: General Manager Clinical Services
Approved by: General Manager People & Culture
Date of Last update: April 2026
Hospice Manager
Position
Description
Very Special Kids believes that all children and young people have the right to
quality of life, no matter how long or short their life may be.
Position Title: Hospice Manager
Enterprise
Agreement:
This position is governed by Very Special Kids and Nurses and
Personal Care Workers Enterprise Agreement 2024 -2027.
Location: Very Special Kids House – Malvern
Department: Clinical Services – Hospice
Reporting To: General Manager (GM) Clinical Services
Direct Reports: • Lead Registered Nurse (RN)
Personal Care Worker (PCW) Lead
Clinical Nurse Educator (dotted line / collaborative)
(Senior) Registered Nurses (indirect)
Admissions Nurse role (as applicable)
Commercial Cook (indirect)
Key
Relationships:
The Hospice Manager works closely with:
Clinical Relationships
GM Clinical Services — strategic oversight and governance
Chief Medical Officer — clinical governance and medical
leadership
Family Support Manager — coordination across clinical and
psychosocial services
Clinical Nurse Educators — workforce capability development
Lead RN and PCW Lead — frontline supervision and capacity
building
Allied Health Coordinator — multidisciplinary coordination
Quality Officer — quality and safety oversight
Non-Clinical Relationships
Fundraising and Marketing — alignment between hospice
operations and donor engagement, and community awareness
initiatives
People and Culture — workforce planning, recruitment,
vsk.org.au
employee relations, and organisational development support
External Relationships
Children and families — partnership in care planning, service
experience, and continuity across the family journey
External Health Partners — Victorian Paediatric Palliative Care
Program/ RCH/ MCH partnerships for coordination and
collaboration to support continuity of care
Job Purpose: The Hospice Manager is responsible for the operational leadership and
day-to-day management of hospice services, ensuring the safe,
sustainable and high-quality delivery of 24/7 paediatric palliative care.
This position strengthens operational accountability aligned to the
complexity of the hospice environment. The role focuses on workforce
leadership, service coordination, and leadership presence, while
working in close partnership with clinical governance and
multidisciplinary functions.
The Hospice Manager plays a critical role in supporting workforce
capability, ensuring continuity of care, and fostering a positive,
resilient and compassionate service environment for children, young
people and families. Additionally, the Hospice Manager contributes to
the external representation of Very Special Kids through engagement
with partners, stakeholders and the broader service network.
Skills &
Experience:
Qualifications
Current AHPRA registration (Registered Nurse)
Postgraduate qualifications in paediatric or palliative care
(desirable)
Additional Requirements
Working with Children Check
National Police Check
Compliance with vaccination requirements
Experience
Demonstrated experience in a senior clinical or health service
leadership role
Experience managing multidisciplinary teams in complex care
environments (e.g. hospice, hospital, community health,
disability or integrated care settings)
Experience leading workforce operations within a 24/7 service
model (desirable)
Skills
Strong operational leadership and workforce management
capability
Ability to lead within a multidisciplinary clinical environment
Strong communication and relationship management skills
vsk.org.au
Ability to balance service delivery, workforce needs and family-
centred care
Sound understanding of clinical governance interfaces and
escalation pathways
Ability to lead change, support staff wellbeing, and foster a
positive team culture
Key Result Areas
(KRAs) and Core
Responsibilities
1. Operational Leadership & Service Delivery
Outcome:
Ensure safe, effective and sustainable delivery of hospice services
aligned to demand, acuity and organisational priorities.
Core Responsibilities:
Provide day-to-day operational leadership of hospice services
across a 24/7 care environment
Ensure rostering meets operational and acuity requirements
Ensure achievement of occupancy targets aligned with service
capacity
Coordinate admissions, flow and service delivery in
collaboration with intake and clinical teams
Monitor service demand and adjust operational responses to
maintain continuity of care
2. Workforce Leadership, Supervision & Capability
Outcome:
Strengthen frontline leadership and workforce capability through
effective supervision, support and development.
Core Responsibilities:
Provide clinical leadership, guidance and oversight to Lead RN
and PCW Lead roles
Lead and coordinate performance development processes for
nurses and care workers including goal setting, feedback and
performance management.
Participate in end-to-end recruitment processes including
workforce planning and selection of nursing and care staff
Ensure the delivery of consistent and effective workforce
supervision across nursing and care staff
Provide oversight and guidance of the Clinical Nurse Educators
to support workforce capability and development
Promote reflective practice and professional development
Foster a culture of wellbeing and psychological safety
3. Clinical Operations Support (Working with Clinical
Governance)
vsk.org.au
Outcome:
Enable safe clinical service delivery through strong operational
leadership and effective escalation pathways.
Core Responsibilities:
Support clinical service delivery through effective operational
leadership, in alignment with clinical governance frameworks.
Work in close partnership with the Chief Medical Officer and
clinical leaders to ensure alignment with clinical governance
frameworks
Ensure appropriate and timely escalation of clinical and
operational issues to CMO / VMO
Contribute to maintaining clear boundaries between operational
leadership and clinical governance accountability
4. Multidisciplinary Coordination & Continuity of Care
Outcome:
Ensure coordinated, seamless care across hospice, medical, allied
health and family support services.
Core Responsibilities:
Facilitate effective collaboration across hospice, medical, allied
health and family support teams
Foster meaningful engagement with families and carers to
support family-centred care and continuity across the child and
family journey.
Identify and address operational barriers impacting
coordination and service integration
Strengthen communication and coordination across
multidisciplinary teams to improve service flow
5. Quality, Safety & Continuous Improvement
Outcome:
Maintain high standards of safety and quality through effective
oversight, risk management and continuous improvement.
Core Responsibilities:
Oversee hospice-specific quality and safety processes, aligned
to organisational frameworks
Support implementation of quality and safety processes in
alignment with organisational accreditation and regulatory
requirements.
Identify operational and clinical risks and contribute to
mitigation strategies
Support incident management, review and learning processes
Initiate and contribute to continuous improvement initiatives to
enhance service delivery and safety
6. Leadership, Culture & Organisational Contribution
vsk.org.au
Outcome:
Foster a positive, values-aligned culture and contribute to broader
clinical services leadership and organisational priorities.
Core Responsibilities:
Foster a culture aligned with organisational guiding principles
Promote a supportive, inclusive and high-performing team
environment
Contribute to broader Clinical Services leadership and
organisational initiatives
Support change initiatives and organisational development
activities
Model leadership behaviours that reinforce psychological
safety, accountability and collaboration
Quality, Safety, and Improvement
Very Special Kids employees have a responsibility and accountability to contribute to the
organisation’s commitment to Quality, Safety, and Improvement by:
Acting in accordance and complying with all relevant Safety and Quality policies and
procedures
Actively participating in management meetings, team meetings, staff forums, Clinical Risk
and Governance (CRAG) and Family Advisory Committee meetings, and other sessions
relevant to the role, and as required
Supporting an inclusive environment where all individuals are treated fairly, with respect
and receive the same opportunities
Identifying risks, reporting, and being actively involved in risk mitigation strategies
Participating in and actively contributing to quality improvement programs
Complying with the requirements of the National Safety & Quality Health Service
Standards
Complying with all relevant clinical and/or competency standards
Complying with the principles of Patient and Family Centred Care that relate to this
position
Complying with the principles of Child Safe Standards that relate to this position
Leading and providing supervision of volunteers directly involved in your work
Privacy Statement: Personal Information may be collected and stored for the purpose
of recruitment and selection. The information will only be used and disclosed for the
primary purpose of its collection. Some exceptions exist. These may be obtained from
the Privacy Officer.
Approvals:
Created by: General Manager Clinical Services
Approved by: General Manager People & Culture
Date of Last update: April 2026
💡 Quick Summary
Seeking a career-building opportunity? The Hospice manager position is now open for candidates interested in the Nurse / Compounder Jobs sector. This role in Malvern offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Nurse / Compounder Jobs is a plus.
