Hospitality Associate

River Cree Resort & Casino


Sous Chef (Hotel Kitchen)
River Cree Resort & Casino • Spruce Grove, AB, Canada • via LinkedIn
16 hours ago
Full–time
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Job description
Manages kitchen operations and staff on a daily basis to ensure a consistent, high quality food product. Areas of responsibility comprise overseeing food preparation area of incumbent’s specific kitchen. As a Sous Chef, directs and works with the food and beverage management team and associates to successfully execute all kitchen operations; strives to continually improve guest and associate satisfaction and maximize the financial performance in areas of responsibility.

Operations/Property Management
• Ensures compliance with all Food & Beverage policies, standards and procedures.
• Actively involved in training kitchen associates on the fundamentals of good cooking and excellent plate presentations.
• Recognizes superior quality products, presentations and flavor.
• Maintains purchasing, receiving and food storage standards
• Ensures compliance with food handling and sanitation standards.
• Ensures compliance with all local, provincial and federal regulations.
• Knows Food Specification changes.
• Understands and maintains all standard recipes on the Chef Tec software.
• Calculates accurate theoretical and weighted food costs.
• Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.
• Maintains procedures for food & beverage portion and waste controls.
• Follows proper handling and right temperature of all food products.
• Researches and tests new food products; shares vision of food and concept trends in conjunction with Company initiatives.
• Conducts briefings with the Restaurant & Banquet staff for education on menu items including ingredients, preparation methods and unique tastes.
• Understands and communicates to staff the operating and maintenance procedures of all departmental equipment.
• Coordinates with the Engineering Department and manages an effective kitchen equipment repair and maintenance program.
• Ensures uniforms are properly inventoried and maintained.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Represents hotel as culinary expert to community.
• Interacts with guests/customers, community, Company representatives, vendors and local education systems.
• Ensures all associates understand and comply with loss prevention policies to prevent accidents and control costs.
• Effectively investigates reports and follows-up on associate accidents.
• Assist in maintaining and managing daily payroll.

Guest Satisfaction
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
• Empowers associates to provide excellent customer service. Establishes guidelines so associates understand expectations and parameters. Ensures associates receive on-going training to understand guest expectations.
• Observes service behaviors of associates and provides feedback to individuals and or managers; continuously strives to improve service performance.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement; reviews findings with associates to develop appropriate corrective action, shares plans with hotel leadership and ensures corrective action is taken to continuously improve results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Attends pre- and post-convention meetings to understand group needs, set appropriate expectations and gather critical information to communicate to areas of responsibility.

Human Resources
• Assists with interviewing hourly associates with the appropriate skills to meet the business needs of the operation.
• Develops implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
• Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate.
• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
• Ensures associates are treated fairly and equitably. Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary.
• Assists the Chef, manage associate progressive discipline procedures for areas of responsibility. Ensures policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to company standards.
• Ensures regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.
• Celebrates successes and publicly recognizes the contributions of team members; ensures recognition is taking place across areas of responsibility. Maintains an on-going associate recognition program.
• Ensures self and direct report managers attend appropriate core training classes.
• Implements and manages training initiatives for current and new associates.
• Ensures associates maintain required food handling and sanitation certifications.

Sales and Revenue Management
• Assists Restaurant departments in developing and generating annual sales.
• Meets regularly with customers and restaurant guests to gather feedback.
• Interacts with the Executive Chef training regarding food knowledge and menu composition.
• Is involved in all menu development.
• Participates in weekly sales strategy forecast meeting to anticipate service and staffing needs.
• Attends scheduled projection meetings to anticipate long term planning needs.

Financial Management
• Assists the Executive Chef with managing areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Assists the Executive Chef monitor and manage the payroll function.
• Participates in the development of department's capital expenditure goals; manages projects as needed.
• Participates in the budgeting process for areas of responsibility.
• Manages department controllable expenses including food cost, supplies, uniforms and equipment.
• Understands the impact of kitchen operations on the overall hotel financial goals; educates staff on details as appropriate.

Other
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• Performs other duties as assigned to meet business needs.
• Previous leadership experience in the culinary field required
• 2 years of Sous Chef experience required.
• Journeyman’s papers or international equivalent required
• Diploma/Certification in a Culinary discipline an asset
• Computer literate in Microsoft Window applications an asset
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Constant standing and walking throughout shift

The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER
• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.

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Fort Edmonton Management Company


Hospitality Associate
Fort Edmonton Management Company • Edmonton, AB, Canada • via Trabajo.org - Job Search - Jobs
+ hours ago
Full–time
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Job description
Hospitality Associate:
Job Posting

Fort Edmonton Management Company (FEMCo), the organization that operates Fort Edmonton Park, is looking for a savvy Hospitality Associate. It’s an exciting time at Fort Edmonton Park as work on the strategy to become the premier cultural tourism attraction in Western Canada continues, and the attraction opens for another season following $165M in enhancements.

The Hospitality Associate position is two-fold. Hospitality Associates represent the Fort Edmonton Park team at private events by supervising and trouble-shooting throughout the event. They work closely with the Sales Team, they are on-hand to help the event coordinator manage the on-site logistics. Associates are also responsible for daily operation of the Hotel Selkirk including functions like check-in/out of guests, room cleaning, general cleaning and other hotel functions. The Hospitality Associate must possess a positive and upbeat attitude with a desire to deliver outstanding customer service to our guests. Must be able to multitask, be detail oriented and able to problem solve.

The Hospitality Associate will be responsible for greeting guests, responding to guest inquiries, providing directions, assisting with hotel functions. The Hospitality Associate must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Other duties include but are not limited to, setting venues, product and equipment delivery, cash handling, bar service, room cleaning and assisting with guest tours onsite. The Hospitality Associate must have the ability to multitask, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
• Responsibilities:

- As a customer facing worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions;
- Provide a high level of service within all areas of the Hospitality Department including Private Events and Boutique Hotel. This will include contact with clients during events, triaging requests, providing directions and liaising with other on-site departments;
- Working closely with the Sales Department to execute event logistics as provided on the Banquet Event Order (BEO) and Floorplans;
- Manage and resolve all guest inquiries in a professional and courteous manner;
- Assist with Private Event setup and teardown; liaising communications throughout the event;
- Coordinate maintenance work with Hospitality Management and Operations Department;
- Assist with hotel functions, including but limited to: front desk and/or night clerk responsibilities,

housekeeping of hotel rooms, custodial duties, snow removal, assisting with luggage transportation, and greeting guests;
- Operate and reconcile point of sale systems efficiently and accurately for hotel check ins;
- Observe and report any unusual occurrences and/or security issues to the Hospitality Management and/or Supervisor(s);
- Work in partnership with other Fort Edmonton Park departments to quickly and efficiently resolve guest and/or employee concerns;
Consistently practice guest and associate safety, upholding FEMCo's health and safety policies; Maintain confidentiality of proprietary information including guest privacy and security;
- Develop and promote a deep understanding of Fort Edmonton Park, it’s programs and services;
Qualifications:

- High School Diploma, G.E.D. or equivalent;
- Proserve preferred;
- First Aid preferred;
- Minimum 1 year of experience in a customer service role preferred;
- Well organized and able to multi task priorities;
- Passion for providing excellent customer service;
- Strong verbal communication and conflict resolution skills;
- Able to respond quickly in a dynamic and changing environment;
- Ability to work independently and as part of a team.

Other Details:

- Open availability for shifts including evenings, weekends, overnights and holidays is required;
- Alternate or extended shift hours and/or overtime may be required for this position on an occasional basis, primarily during the Park’s operational summer season
- Must arrange own transportation as the Park often operates outside of regular public transit hours;
- Primarily an office and indoor position with occasional outdoor work, in all weather conditions with frequent walking, standing; moderate climbing up and down stairs and walking across distances between buildings; bending, crouching, pushing and pulling with occasional lifting at or below waist height up to 15lbs;
- May be exposed to chemicals, smells, elements, noise, temperature etc.;
- Exposure to or in contact with common allergens such as but not limited to hay, straw, fur, pollen, dust, peanuts/nuts, bee/wasp stings while on site;
- Required to wear a uniform and/or clothing within Hospitality Guidelines including closed toed shoes;
- Photography and Information Release Form required in accordance with FE