Job Description
St. Regis Hotels & Resorts
Executive Assistant to General Manager
St. Regis Hotels & Resorts • Mumbai, Maharashtra • via LinkedIn
6 hours ago
Full–time
Apply on LinkedIn
Apply on Glassdoor
Apply on GrabJobs
Apply on Jobs Trabajo.org
Apply directly on Dr. Job
Apply on Jobrapido.com
Job description
Additional Information
Job Number2511XXXXXX
Job CategoryAdministrative
LocationThe St. Regis Mumbai, 462, Senapati Bapat Marg, Mumbai, Maharashtra, India, 400013VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management
Job Summary
Supports the General Manager and his/her team by completing administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.
CANDIDATE PROFILE
Education And Experience
• High school diploma or GED; 2 years experience in the administrative assistance, clerical services, or related professional area.
OR
• 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Providing Documentation and Reporting Support
• Assists managers in preparation of various reports and presentations.
• Assists with the design and preparation of statistical reports as needed.
• Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.
• Makes new files, maintains existing files.
• Maintains giveaway/donation files and assists in making reservations.
• Provides administrative support to manager/s and department.
Supporting Correspondence
• Composes, produces and signs correspondence on routine matters.
• Produces and distributes correspondence as required.
• Answers department phones.
• Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.
• Sorts and distributes mail.
Ensuring Exceptional Customer Service
• Providing services that are above and beyond for customer satisfaction and retention.
• Managing day-to-day operations, ensuring the quality, standards and meets the expectations of the customers on a daily basis.
• Attends meetings and communicates with executive and peers as an effort to improve quality of service.
Additional Responsibilities
• Ensures VIP amenity requests from GM/DOPS are handled in timely manner.
• Signs for managers and release, with specific permission.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Attends meetings to plan, organize, prioritize, coordinate and manage activities.
• Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
• Informs and/or updates the executives and peers on relevant information in a timely manner.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Report this listing
St. Regis Hotels & Resorts
AmbitionBox
4/5
165 reviews
Glassdoor
3.2/5
464 reviews
Indeed
4.2/5
17 reviews
st-regis.marriott.com
More jobs at St. Regis Hotels & Resorts
See web results for St. Regis Hotels & Resorts
Tribe Student Accommodation
Hospitality Executive/ Facility Executive
Tribe Student Accommodation • Mumbai, Maharashtra • via Jobs Trabajo.org
12 hours ago
Full–time
No Degree Mentioned
Apply on Jobs Trabajo.org
Job description
Job Description: Customer Relationship Executive
• Criteria:Hotel Management Diploma /Degree/Property Management /Hospitality
Experience
• Minimum Experience - 3-4 years (Hospitality/Aviation)
• Age bar - 28-35 Years
• Job Responsibility
- Act as an overall shift in charge charge/Monitoring & managing entire site operations during the shift.
- Maintain an aggressive hospitality outlook by anticipating student’s or resident’s needs.
- Actively and energetically seek opportunities to resolve any and all students or residents’ concerns in poised and confident manner.
- Cooperate, Coordinate and Communicate with other departments and vendors as required.
- Welcome & greet all visitors, Show around the property in case of any new inquiries, Support
Sales team for tele calling.
- Maintain and surpass appropriate standards of dress, hygiene, nametags, uniforms, appearance.
- Help to ensure that any complaint or problem /or emergencies are handled in an expeditious and satisfactory manner
- Trained to respond to emergency situations and contact the proper authorities for any emergencies as per situation /Timely Incident Reporting to HOD
- Receive calls of the students or residents and register their queries; update the details on tracker and make sure that the queries are being conveyed to respective departmental heads at the earliest to resolve them. Also to make sure the complaints are resolved by giving follow up calls to students or residents
- Vendor's attendance check/approval/bill check /bill process/payment follow up.
- Petty Cash Management as per laid down SOP.
- Manage ERP of respective area/building
- Maintaining feedback or complaints procedures for students or residents to use
- Keeping the students or residents updated on the status of complaints
- Taking/Producing Minutes of fortnightly or monthly Meetings with students floor representatives.
- Get students or residents feedback /Complaint’s and liaise with HOD for any remedial action.
- Perform all work as assigned by the Hospitality Manager as deemed necessary to maintain and operate the property at an optimum level
- Sending daily occupancy and service reports to concerned authorities
- Making & sending MIS of respective property to Hospitality Manager Monthly.
- RFID Band top ups, all meals food tasting at Mamaliga and take appropriate actions in case of any issue in regards to food.
- Hostel Show around for new admission visits /Provide brief to them for Hostel amenities &
Facilities
- Support Sales Calling when free.
• Salary: ₹20,000.00 - ₹40,000.00 per month
• Benefits:
- Health insurance
Schedule:
- Day shift
- Flexible shift
- Rotational shift
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
• Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
• Language:
- English (preferred)
Executive Assistant to General Manager
St. Regis Hotels & Resorts • Mumbai, Maharashtra • via LinkedIn
6 hours ago
Full–time
Apply on LinkedIn
Apply on Glassdoor
Apply on GrabJobs
Apply on Jobs Trabajo.org
Apply directly on Dr. Job
Apply on Jobrapido.com
Job description
Additional Information
Job Number2511XXXXXX
Job CategoryAdministrative
LocationThe St. Regis Mumbai, 462, Senapati Bapat Marg, Mumbai, Maharashtra, India, 400013VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Management
Job Summary
Supports the General Manager and his/her team by completing administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.
CANDIDATE PROFILE
Education And Experience
• High school diploma or GED; 2 years experience in the administrative assistance, clerical services, or related professional area.
OR
• 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Providing Documentation and Reporting Support
• Assists managers in preparation of various reports and presentations.
• Assists with the design and preparation of statistical reports as needed.
• Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.
• Makes new files, maintains existing files.
• Maintains giveaway/donation files and assists in making reservations.
• Provides administrative support to manager/s and department.
Supporting Correspondence
• Composes, produces and signs correspondence on routine matters.
• Produces and distributes correspondence as required.
• Answers department phones.
• Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.
• Sorts and distributes mail.
Ensuring Exceptional Customer Service
• Providing services that are above and beyond for customer satisfaction and retention.
• Managing day-to-day operations, ensuring the quality, standards and meets the expectations of the customers on a daily basis.
• Attends meetings and communicates with executive and peers as an effort to improve quality of service.
Additional Responsibilities
• Ensures VIP amenity requests from GM/DOPS are handled in timely manner.
• Signs for managers and release, with specific permission.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Attends meetings to plan, organize, prioritize, coordinate and manage activities.
• Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
• Informs and/or updates the executives and peers on relevant information in a timely manner.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Report this listing
St. Regis Hotels & Resorts
AmbitionBox
4/5
165 reviews
Glassdoor
3.2/5
464 reviews
Indeed
4.2/5
17 reviews
st-regis.marriott.com
More jobs at St. Regis Hotels & Resorts
See web results for St. Regis Hotels & Resorts
Tribe Student Accommodation
Hospitality Executive/ Facility Executive
Tribe Student Accommodation • Mumbai, Maharashtra • via Jobs Trabajo.org
12 hours ago
Full–time
No Degree Mentioned
Apply on Jobs Trabajo.org
Job description
Job Description: Customer Relationship Executive
• Criteria:Hotel Management Diploma /Degree/Property Management /Hospitality
Experience
• Minimum Experience - 3-4 years (Hospitality/Aviation)
• Age bar - 28-35 Years
• Job Responsibility
- Act as an overall shift in charge charge/Monitoring & managing entire site operations during the shift.
- Maintain an aggressive hospitality outlook by anticipating student’s or resident’s needs.
- Actively and energetically seek opportunities to resolve any and all students or residents’ concerns in poised and confident manner.
- Cooperate, Coordinate and Communicate with other departments and vendors as required.
- Welcome & greet all visitors, Show around the property in case of any new inquiries, Support
Sales team for tele calling.
- Maintain and surpass appropriate standards of dress, hygiene, nametags, uniforms, appearance.
- Help to ensure that any complaint or problem /or emergencies are handled in an expeditious and satisfactory manner
- Trained to respond to emergency situations and contact the proper authorities for any emergencies as per situation /Timely Incident Reporting to HOD
- Receive calls of the students or residents and register their queries; update the details on tracker and make sure that the queries are being conveyed to respective departmental heads at the earliest to resolve them. Also to make sure the complaints are resolved by giving follow up calls to students or residents
- Vendor's attendance check/approval/bill check /bill process/payment follow up.
- Petty Cash Management as per laid down SOP.
- Manage ERP of respective area/building
- Maintaining feedback or complaints procedures for students or residents to use
- Keeping the students or residents updated on the status of complaints
- Taking/Producing Minutes of fortnightly or monthly Meetings with students floor representatives.
- Get students or residents feedback /Complaint’s and liaise with HOD for any remedial action.
- Perform all work as assigned by the Hospitality Manager as deemed necessary to maintain and operate the property at an optimum level
- Sending daily occupancy and service reports to concerned authorities
- Making & sending MIS of respective property to Hospitality Manager Monthly.
- RFID Band top ups, all meals food tasting at Mamaliga and take appropriate actions in case of any issue in regards to food.
- Hostel Show around for new admission visits /Provide brief to them for Hostel amenities &
Facilities
- Support Sales Calling when free.
• Salary: ₹20,000.00 - ₹40,000.00 per month
• Benefits:
- Health insurance
Schedule:
- Day shift
- Flexible shift
- Rotational shift
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
• Experience:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
• Language:
- English (preferred)
💡 Quick Summary
Seeking a career-building opportunity? The Hospitality Executive/ Facility Executive position is now open for candidates interested in the Hotel Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
