Job Description
Job description:
About the Company
To manage key client relationships and ensure seamless service delivery, operational excellence, and financial performance across corporate food court operations. The role serves as a strategic partner to clients, driving satisfaction, innovation, and profitable growth in line with company standards of quality, safety, and compliance.
About the Role
To manage key client relationships and ensure seamless service delivery, operational excellence, and financial performance across corporate food court operations. The role serves as a strategic partner to clients, driving satisfaction, innovation, and profitable growth in line with company standards of quality, safety, and compliance.
Responsibilities
Client & Relationship Management
Act as the primary point of contact for senior client stakeholders.
Build strong partnerships by understanding client needs and aligning service solutions.
Conduct regular reviews to ensure satisfaction and resolve escalations promptly.
Operational Excellence
Oversee day-to-day food court operations across multiple sites.
Ensure compliance with FSSAI, hygiene, and safety standards.
Drive innovation in menus, health counters, and service models.
Financial & Commercial Management
Deliver account-level P&L, revenue growth, and cost control.
Manage budgets, forecasts, and financial reporting.
Lead rate negotiations, renewals, and contract discussions.
People Management
Lead, train, and motivate site managers and support teams.
Ensure optimal staffing, development, and performance across locations.
Foster a culture of accountability, quality, and compliance.
Business Growth & Retention
Identify opportunities for service expansion and organic growth.
Support new business initiatives through existing client networks.
Ensure long-term client retention through proactive engagement and delivery excellence.
Qualifications
Graduate in Hotel Management, Hospitality, or Business Administration.
8–12 years of experience in contract catering/food services, including 4–5 years in Key Account Management.
Required Skills
Client & Stakeholder Management
Commercial & Financial Acumen
Contract Catering / Food Court Operations Expertise
Leadership & Team Development
Strategic & Analytical Thinking
HSE and FSSAI Compliance
About the Company
To manage key client relationships and ensure seamless service delivery, operational excellence, and financial performance across corporate food court operations. The role serves as a strategic partner to clients, driving satisfaction, innovation, and profitable growth in line with company standards of quality, safety, and compliance.
About the Role
To manage key client relationships and ensure seamless service delivery, operational excellence, and financial performance across corporate food court operations. The role serves as a strategic partner to clients, driving satisfaction, innovation, and profitable growth in line with company standards of quality, safety, and compliance.
Responsibilities
Client & Relationship Management
Act as the primary point of contact for senior client stakeholders.
Build strong partnerships by understanding client needs and aligning service solutions.
Conduct regular reviews to ensure satisfaction and resolve escalations promptly.
Operational Excellence
Oversee day-to-day food court operations across multiple sites.
Ensure compliance with FSSAI, hygiene, and safety standards.
Drive innovation in menus, health counters, and service models.
Financial & Commercial Management
Deliver account-level P&L, revenue growth, and cost control.
Manage budgets, forecasts, and financial reporting.
Lead rate negotiations, renewals, and contract discussions.
People Management
Lead, train, and motivate site managers and support teams.
Ensure optimal staffing, development, and performance across locations.
Foster a culture of accountability, quality, and compliance.
Business Growth & Retention
Identify opportunities for service expansion and organic growth.
Support new business initiatives through existing client networks.
Ensure long-term client retention through proactive engagement and delivery excellence.
Qualifications
Graduate in Hotel Management, Hospitality, or Business Administration.
8–12 years of experience in contract catering/food services, including 4–5 years in Key Account Management.
Required Skills
Client & Stakeholder Management
Commercial & Financial Acumen
Contract Catering / Food Court Operations Expertise
Leadership & Team Development
Strategic & Analytical Thinking
HSE and FSSAI Compliance
💡 Quick Summary
Seeking a career-building opportunity? The Hospitality Manager position is now open for candidates interested in the BPO Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.