Job Description
Qualifications
Prior experience in hospitality management or a related role
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to work in a fast-paced environment and adapt to changing demands
Proficiency in hospitality management software and Microsoft Office
Knowledge of industry regulations and safety standards
Financial acumen and budget management experience
Responsibilities
Lead and manage a team of hospitality staff, providing guidance, training, and performance evaluations
Develop and implement operational strategies to enhance the guest experience and overall service quality
Monitor and maintain appropriate inventory levels for supplies and equipment
Collaborate with other departments to coordinate events, promotions, and special activities
Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally
Implement and enforce company policies and procedures to uphold service standards
Manage budgets and financial aspects related to hospitality operations
Stay current with industry trends and best practices to continuously improve service offerings
Efficient scheduling of staff based on venue needs
Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties
Job description
Job Responsibilities
• Lead and manage a team of hospitality staff, providing guidance, training, and performance evaluations.
• Develop and implement operational strategies to enhance the guest experience and overall service quality.
• Monitor and maintain appropriate inventory levels for supplies and equipment.
• Collaborate with other departments to coordinate events, promotions, and special activities.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Manage budgets and financial aspects related to hospitality operations.
• Stay current with industry trends and best practices to continuously improve service offerings.
• Efficient scheduling of staff based on venue needs.
Critical Skills & Experience Requirements
• Prior experience in hospitality management or a related role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Proficiency in hospitality management software and Microsoft Office.
• Knowledge of industry regulations and safety standards.
• Financial acumen and budget management experience.
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including ****** misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, ****** orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, ****** orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-+ information to confirm that you are authorized to work in the U.S.
Prior experience in hospitality management or a related role
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to work in a fast-paced environment and adapt to changing demands
Proficiency in hospitality management software and Microsoft Office
Knowledge of industry regulations and safety standards
Financial acumen and budget management experience
Responsibilities
Lead and manage a team of hospitality staff, providing guidance, training, and performance evaluations
Develop and implement operational strategies to enhance the guest experience and overall service quality
Monitor and maintain appropriate inventory levels for supplies and equipment
Collaborate with other departments to coordinate events, promotions, and special activities
Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally
Implement and enforce company policies and procedures to uphold service standards
Manage budgets and financial aspects related to hospitality operations
Stay current with industry trends and best practices to continuously improve service offerings
Efficient scheduling of staff based on venue needs
Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties
Job description
Job Responsibilities
• Lead and manage a team of hospitality staff, providing guidance, training, and performance evaluations.
• Develop and implement operational strategies to enhance the guest experience and overall service quality.
• Monitor and maintain appropriate inventory levels for supplies and equipment.
• Collaborate with other departments to coordinate events, promotions, and special activities.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Manage budgets and financial aspects related to hospitality operations.
• Stay current with industry trends and best practices to continuously improve service offerings.
• Efficient scheduling of staff based on venue needs.
Critical Skills & Experience Requirements
• Prior experience in hospitality management or a related role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and adapt to changing demands.
• Proficiency in hospitality management software and Microsoft Office.
• Knowledge of industry regulations and safety standards.
• Financial acumen and budget management experience.
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including ****** misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, ****** orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, ****** orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-+ information to confirm that you are authorized to work in the U.S.
💡 Quick Summary
Seeking a career-building opportunity? The Hospitality Manager position is now open for candidates interested in the Hotel Jobs sector. This role in Charlotte offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
