Job Description
Profile insights
Here’s how the job qualifications align with your profile.
Skills
POS
Host/hostess experience
Computer skills
+ show more
Do you have experience in POS?
Job details
Here’s how the job details align with your profile.
Job type
Full-time
Shift and schedule
Weekends as needed
Evenings as needed
Holidays
Full job description
H6200 HOST ROCKET CITY
Job Category: Food and Beverage
Requisition Number: H
Posting Details
Posted: July 11, 2026
Full-Time
On-site
Locations
Alamogordo, NM 88310, USA
Position Title: Host
Reports To: Operations Manager
Supervises: N/A
Summary of Position
As the first point of contact for guests, you will play a key role in creating a positive first impression and ensuring a smooth and enjoyable dining or entertainment experience.
Key Responsibilities and Performance/Behaviors
Ability
Can explain and demonstrate Hospitality Behaviors and Performance Standards.
Understands where to get the information needed to complete tasks to standard.
Can explain and demonstrate technical skills used to complete tasks to standard.
Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
Understands how to take ownership of problems and solve them when solutions may not be available.
Can explain how to request help from others when needed to complete task or goal.
Has complete knowledge and can tell others of IMGR&C products and services.
Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.
Performance
Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
Responds to obstacles; finds new ways to reach desired end results.
In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
Responds to change by quickly applying talent and skills in a positive way to succeed.
Supports achievement of Quality Goal; “Do it right the first time.”
Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
Makes suggestions to improve performance.
Behavior
Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
Approaches all activities with enthusiasm and encourages enthusiasm from others.
Chooses a positive approach in all situations.
Respects individuality of others; continues to communicate in order to work together.
Speaks positively about guests, other team members and our business in all situations on and off property.
Treats other with respect in all situations.
Service
Serves others.
Identifies and can communicate needs of guests and others.
Takes quick action to serve others in a way that meets/exceeds their needs.
Identifies ways to improve individual or team’s service to others.
Provides service outside job responsibilities if needed to help resort succeed.
Takes ownership of guest problem(s) until it is solved.
Professionalism
Meets IMGR&C Appearance standards.
Professionally supports IMGR&C reputation and image in all situations, on and off property.
Attendance
Meets IMG&C policy for attendance.
Informs supervisor of future absence as far in advance as possible.
Communication
Provides information others need to succeed, in time for them to use it.
Shares with next shift the information needed for them to succeed.
Listens to others without interruption; acts on their feedback when possible.
Asks questions to better understand expectations of others.
Reports all guest complaints and compliments to Supervisor or Manager.
Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Team Work
Puts Success of team ahead of personal success.
Helps other team members succeed without being asked.
Takes action to resolve conflict between individuals.
Helps other departments achieve success.
Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
Does whatever is necessary to help department and resort success.
Contributes ideas that support progress and success at shift, team and departmental meetings.
Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:
Greet guests promptly and courteously as they arrive.
Manage reservations and waitlists using a POS or booking system.
Escort guests to their tables and provide menus or relevant information.
Maintain a clean and organized host station and entrance area.
Communicate effectively with servers, kitchen staff, and management to ensure efficient seating and service.
Answer phone calls, take reservations, and provide information about the venue.
Monitor guest flow and manage seating to optimize table turnover and guest satisfaction.
Handle guest inquiries and resolve minor concerns with professionalism.
Supervisory Responsibilities
There are no supervisory responsibilities in this position.
Education and/or Experience Requirements
Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
Previous experience in a host or customer service role preferred.
Excellent communication and interpersonal skills.
Friendly, professional, and outgoing demeanor.
Ability to multitask and stay calm under pressure.
Basic computer and POS system knowledge.
Flexible availability, including evenings, weekends, and holidays.
Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
Work Environment
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.
Here’s how the job qualifications align with your profile.
Skills
POS
Host/hostess experience
Computer skills
+ show more
Do you have experience in POS?
Job details
Here’s how the job details align with your profile.
Job type
Full-time
Shift and schedule
Weekends as needed
Evenings as needed
Holidays
Full job description
H6200 HOST ROCKET CITY
Job Category: Food and Beverage
Requisition Number: H
Posting Details
Posted: July 11, 2026
Full-Time
On-site
Locations
Alamogordo, NM 88310, USA
Position Title: Host
Reports To: Operations Manager
Supervises: N/A
Summary of Position
As the first point of contact for guests, you will play a key role in creating a positive first impression and ensuring a smooth and enjoyable dining or entertainment experience.
Key Responsibilities and Performance/Behaviors
Ability
Can explain and demonstrate Hospitality Behaviors and Performance Standards.
Understands where to get the information needed to complete tasks to standard.
Can explain and demonstrate technical skills used to complete tasks to standard.
Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
Understands how to take ownership of problems and solve them when solutions may not be available.
Can explain how to request help from others when needed to complete task or goal.
Has complete knowledge and can tell others of IMGR&C products and services.
Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.
Performance
Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
Responds to obstacles; finds new ways to reach desired end results.
In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
Responds to change by quickly applying talent and skills in a positive way to succeed.
Supports achievement of Quality Goal; “Do it right the first time.”
Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
Makes suggestions to improve performance.
Behavior
Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
Approaches all activities with enthusiasm and encourages enthusiasm from others.
Chooses a positive approach in all situations.
Respects individuality of others; continues to communicate in order to work together.
Speaks positively about guests, other team members and our business in all situations on and off property.
Treats other with respect in all situations.
Service
Serves others.
Identifies and can communicate needs of guests and others.
Takes quick action to serve others in a way that meets/exceeds their needs.
Identifies ways to improve individual or team’s service to others.
Provides service outside job responsibilities if needed to help resort succeed.
Takes ownership of guest problem(s) until it is solved.
Professionalism
Meets IMGR&C Appearance standards.
Professionally supports IMGR&C reputation and image in all situations, on and off property.
Attendance
Meets IMG&C policy for attendance.
Informs supervisor of future absence as far in advance as possible.
Communication
Provides information others need to succeed, in time for them to use it.
Shares with next shift the information needed for them to succeed.
Listens to others without interruption; acts on their feedback when possible.
Asks questions to better understand expectations of others.
Reports all guest complaints and compliments to Supervisor or Manager.
Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Team Work
Puts Success of team ahead of personal success.
Helps other team members succeed without being asked.
Takes action to resolve conflict between individuals.
Helps other departments achieve success.
Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
Does whatever is necessary to help department and resort success.
Contributes ideas that support progress and success at shift, team and departmental meetings.
Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:
Greet guests promptly and courteously as they arrive.
Manage reservations and waitlists using a POS or booking system.
Escort guests to their tables and provide menus or relevant information.
Maintain a clean and organized host station and entrance area.
Communicate effectively with servers, kitchen staff, and management to ensure efficient seating and service.
Answer phone calls, take reservations, and provide information about the venue.
Monitor guest flow and manage seating to optimize table turnover and guest satisfaction.
Handle guest inquiries and resolve minor concerns with professionalism.
Supervisory Responsibilities
There are no supervisory responsibilities in this position.
Education and/or Experience Requirements
Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.
Previous experience in a host or customer service role preferred.
Excellent communication and interpersonal skills.
Friendly, professional, and outgoing demeanor.
Ability to multitask and stay calm under pressure.
Basic computer and POS system knowledge.
Flexible availability, including evenings, weekends, and holidays.
Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.
While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.
Work Environment
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.
The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.
💡 Quick Summary
Seeking a career-building opportunity? The HOST ROCKET CITY position is now open for candidates interested in the Admin Executive sector. This role in Alamogordo offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.
