Hostess/Waitress

A hostess primarily greets guests, manages reservations and waitlists, provides accurate wait time estimates, and escorts patrons to their tables, ensuring a smooth and welcoming experience. They maintain a clean and organized front-of-house, handle phone calls, answer guest inquiries, and coordinate with service staff to ensure excellent customer service and a positive atmosphere within a restaurant or hotel. Key Responsibilities & Duties
• Guest Reception:Greet customers as they enter, welcome them, and provide a positive first impression.
• Reservation & Waitlist Management:Take reservations, manage waitlists, and provide guests with accurate wait time estimates.
• Seating Management:Escort guests to their tables, manage table assignments, and ensure even distribution of guests among waitstaff stations.
• Front-of-House Operations:Keep the dining area, waiting area, and host stand clean and organized.
• Communication:Answer phones and respond to customer inquiries about the restaurant or hotel.
• Staff Coordination:Collaborate with kitchen and serving staff, relaying guest preferences or special requests.
• Customer Service:Assist with guest needs, resolve issues, and contribute to a positive dining experience.
• Information Provision:Provide information about the establishment's menu, specials, and facilities to guests.
• Opening/Closing Tasks:Assist with opening and closing duties for the front-of-house area.

Essential Skills & Qualities
• Strong Communication Skills: To interact effectively with guests and staff.
• Friendly & Approachable Demeanor: To create a welcoming atmosphere.
• Organizational Skills: For managing reservations, seating, and the front-of-house.
• Multitasking Abilities: To handle multiple guests and tasks simultaneously during busy periods.
• Problem-Solving: To handle unexpected situations and resolve conflicts diplomatically.
• Knowledge of Menus: Familiarity with the food and beverage menu to answer questions and make recommendations.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person

India
Maharashtra
Mumbai Show on map Get directions