Job Description
Mantra & The Sebel Twin Towns Hotel & Apartments are two properties that sit side by side on the Gold Coast / Northern NSW border overlooking the beautiful Coolangatta Beach. The properties offer a range of hotel style rooms as well as one, two and three bedroom apartments and pools for guests to enjoy. In your downtime, experience the laid-back lifestyle of the Southern Gold Coast and Tweed Heads region by heading down to the beach, or visiting one of the many pubs, clubs, or restaurants along the foreshore and surrounds.
Purpose
As a Hotel All Rounder, you will play a crucial role in our day-to-day operations, seamlessly transitioning between Housekeeping, Food & Beverage, and Front Office. Your commitment to delivering exceptional service, coupled with your genuine care for our guests, will shine through in every department you work.
Primary Responsibilities
Your role encompasses several key areas, working within a diverse team to ensure an exceptional guest experience:
Cleaning guest rooms and public spaces all of which are crucial to creating an outstanding first impression
Use cleaning materials and chemicals with care, adhering to safety protocols to maintain a secure environment
Offer personalised food and beverage suggestions, whether in our outlets or during events leaving a lasting impression on our guests
Proactively source information to expand your product knowledge
Be the go-to source for information on neighbourhood hotspots and must-visit gems
From check-in to check-out, you will be at the forefront of delivering exceptional hospitality, ensuring that our guests have a memorable stay
Confidently communicate with both guests and colleagues enabling seamless teamwork
Skills & Experience
Previous experience in a customer facing hospitality role is a plus
Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
Genuine passion for guest care, engaging with patrons and collaborating within a team of diverse professionals
Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
Strong work ethic, reliable and a commitment to excellence
Your problem-solving skills and unwavering positivity come into play when challenges arise, as you transform obstacles into opportunities
Accor Benefits
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
Purpose
As a Hotel All Rounder, you will play a crucial role in our day-to-day operations, seamlessly transitioning between Housekeeping, Food & Beverage, and Front Office. Your commitment to delivering exceptional service, coupled with your genuine care for our guests, will shine through in every department you work.
Primary Responsibilities
Your role encompasses several key areas, working within a diverse team to ensure an exceptional guest experience:
Cleaning guest rooms and public spaces all of which are crucial to creating an outstanding first impression
Use cleaning materials and chemicals with care, adhering to safety protocols to maintain a secure environment
Offer personalised food and beverage suggestions, whether in our outlets or during events leaving a lasting impression on our guests
Proactively source information to expand your product knowledge
Be the go-to source for information on neighbourhood hotspots and must-visit gems
From check-in to check-out, you will be at the forefront of delivering exceptional hospitality, ensuring that our guests have a memorable stay
Confidently communicate with both guests and colleagues enabling seamless teamwork
Skills & Experience
Previous experience in a customer facing hospitality role is a plus
Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
Genuine passion for guest care, engaging with patrons and collaborating within a team of diverse professionals
Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
Strong work ethic, reliable and a commitment to excellence
Your problem-solving skills and unwavering positivity come into play when challenges arise, as you transform obstacles into opportunities
Accor Benefits
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
💡 Quick Summary
Seeking a career-building opportunity? The Hotel All Rounder position is now open for candidates interested in the Back Office Jobs sector. This role in Tweed Heads offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
