Hotel Front Desk Supervisor

Job Title: Front Office Operations Coordinator

The Front Office Operations Coordinator plays a pivotal role in supporting the Front Office Manager in overseeing front office operations. This includes coordinating with Bell/Door Staff, Switchboard, and Guest Services/Front Desk to ensure seamless day-to-day operations.

Candidate Requirements:

To be successful in this role, you will need:

• A high school diploma or equivalent; minimum 2 years of experience in guest services, front desk, or a related professional area

• OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field; no prior work experience required

Key Responsibilities:Front Desk Support:

• Lead and support front desk team members in their daily tasks to ensure exceptional service delivery

• Understand and perform all front office positions when needed

• Foster a collaborative environment among staff and ensure all team members are recognized and motivated

• Supervise employees and ensure performance expectations are clearly communicated and achieved

Goal Monitoring and Support:

• Maintain high service standards and strive for continuous improvement by analyzing operational information and recommending solutions

• Develop and implement action plans based on guest feedback and satisfaction scores

• Assist in resolving guest complaints and operational issues promptly and effectively

• Support departmental goals by prioritizing and organizing daily tasks efficiently

Guest Service Excellence:

• Model outstanding hospitality and service standards for all staff

• Empower team members to proactively meet and exceed guest expectations

• Communicate guest preferences and special requests across relevant departments

• Actively engage with guests to solicit feedback and ensure overall satisfaction

Policies and Procedures:

• Ensure compliance with front office policies, standards, and procedures

• Implement and monitor adherence to credit policies and minimize financial risk

• Facilitate the property's customer recognition/service program and ensure guest loyalty initiatives are followed

Additional Responsibilities:

• Function as acting Front Office Manager during their absence

• Attend and participate in daily and departmental meetings

• Analyze operational information and recommend solutions to drive performance and guest satisfaction

• Communicate critical information from meetings and briefings to relevant staff

• Maintain timely and professional communication with executives, peers, and subordinates