Hotel Guest Service Representative

Job description

Do you want to work for a great company with competitive benefits and pay? The Hampton Inn Everett is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply!

Benefits:

• Medical, dental, and vision offered after qualification period

• Competitive performance bonuses - potential for up to $600 monthly

• 401k with match offered after qualification period

• Employee discounts at Hilton Hotels worldwide

• Referral bonus program - $200/referred employee after 30 days of employment, some restrictions apply

• Washington State Paid Sick Leave

• Overtime pay for holidays worked, 10 holidays per year

• Free parking

Job Description:

• Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction

• Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities

• Controls and records financial transactions a front desk

• Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone

• Maintains a friendly, cheerful, and courteous demeanor at all times

• Performs other duties as assigned, requested, or deemed necessary by management

• Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations

• Aids other associates and departments to contribute to the best overall performance of the department and the hotel

• Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management

Preferred Skills:

• Strong Computer skills, including Microsoft Office

• Ability to type 40+wpm

• Able to learn new web applications

• Previous customer service experience preferred

• Strong work ethic

• Able to stand for extended periods of time

• Able to lift up-to 20 lbs.

• Must be able to work weekends and holidays