Hotel Industry Intern

Job description

Job Summary:

We are seeking a talented and charismatic individual to join our team as an Intern in the hotel industry. As a key member of our staff, you will be responsible for creating a warm and welcoming atmosphere for guests from all over South and West India.

Guest Services: Manage check-ins, check-outs, and provide exceptional customer service throughout the stay.

Front Desk Operations: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.

Communication: Maintain and organize files, records, and documents, updating them as needed.

Administrative Support: Create and manage spreadsheets for reporting and operational needs.

Property Management Support:

Conduct inventory checks and maintain accurate records.

Assist in procuring monthly supplies.

Step in as property in-charge during the absence of the property manager.

Food and Beverage Assistance: Support the service of food and beverages to ensure guest satisfaction.

Book keeping Assistance: Issue invoices, process payments, and assist in basic accounting tasks.

Key Responsibilities

Guest Services: Provide top-notch customer service and ensure seamless check-in and check-out processes.

Front Desk Operations: Efficiently handle phone calls, messages, and inquiries, escalating issues to relevant teams when necessary.

Communication: Maintain accurate records and update documents regularly.

Administrative Support: Develop and manage reports and operational spreadsheets.

Property Management Support:

Inventory Management: Conduct regular inventory checks and maintain accurate records.

Supply Chain: Assist in procuring monthly supplies.

Team Leadership: Step in as property in-charge during the absence of the property manager.

Food and Beverage Assistance: Ensure smooth food and beverage service to satisfy guests' needs.

Accounting Assistance: Process invoices, manage payments, and perform basic bookkeeping tasks.