Hotel Manager-Four Points by Sheraton

Job Number 2405XXXXXXJob Category Property LeadershipLocation Four Points by Sheraton Ahmedabad Opposite Gujarat College Ahmedabad Gujarat India VIEW ON MAPSchedule FullTimeLocated Remotely NRelocation NPosition Type ManagementJob SummaryFunctions as the strategic business leader of property operations and acts as General Manager in hisher absence Areas of responsibility include Front Office RetailGift Shops RecreationFitness Center Housekeeping SecurityLoss Prevention EngineeringMaintenance Food and BeverageCulinary and Event Management where applicable Position works with direct reports Executive Committee members and department heads to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives The position ensuring operations meet the brands target customer needs ensuring employee satisfaction focuses on growing revenues and maximizes financial performance As a member of the Executive Committee develops and implements propertywide strategies that deliver products and services to meet or exceed the needs and expectations of the brands target customer and property employees and provides a return on investmentCANDIDATE PROFILE Education And Experience 2year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major 8 years experience in the management operations sales and marketing or related professional area OR 4year bachelors degree in Business Administration Hotel and Restaurant Management or related major 6 years experience in the management operations sales and marketing or related professional area CORE WORK ACTIVITIESManaging Profitability and Departmental Budgets Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience Reviews financial reports and statements to determine how Operations is performing against budget Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy Works with direct reports to determine areas of concern and establishing ways to improve the departments financial performance Strives to maintain profit margins without compromising guest or employee satisfaction Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence Coaches and supports operations team to effectively manage occupancy rate wages and controllable expenses Reviews the Wage Progress Report and compares budgeted wages to actual wages coaching direct reports to address problem areas and holds team accountable for results Develops an operational strategy that is aligned with the brands business strategy and leads its execution Makes and executes key decisions to keep property moving forward towards achievement of goals Managing Property Operations Strives to improve service performance Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis Ensures brand and regional business initiatives are implemented and communicates followup actions to team as necessary Ensures core elements of the service strategy are in place to produce the desired results Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities Leading Property Operations Teams Establishes a vision for product and service delivery on property Champions the brands service vision for product and service delivery and ensuring alignment amongst the property leadership team Ensures employees are treated fairly and equitably Managing and Conducting Human Resources Activities Observes service behaviors of employees and providing feedback to individuals andor managers Hires operations management team members who demonstrate strong functional expertise creativity and entrepreneurial leadership to meet the business needs of the operation Conducts annual performance appraisals with direct reports according to Standard Operating Procedures Utilizes an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns Stays knowledgeable of leadership talent in the property Fosters employee commitment to providing excellent service participating in daily standup meetings and models desired service behaviors in all interactions with guests and employees Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable lawWhere timeless classics are woven with modern details Where business meets pleasure Where even when travelers are global they can experience the local As a member of the team you will become part of our united Four Points by Sheraton community where everyone is welcome we support each other and every hotel matters We provide exactly what guests need in an uncomplicated way If you are seeking opportunities to put guests at ease in a friendly genuine and approachable environment join our team In joining Four Points you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you