Hotel Manager Lead

t Harwood Hospitality Group, we strive to create unique experiences that transport our guests to different parts of the world without leaving the comforts of their own city. Our General Manager plays a crucial role in achieving this goal by overseeing all aspects of restaurant operations.

Job Description

The General Manager will be responsible for managing staff, ensuring high standards of service and quality, and driving business growth. This includes implementing and enforcing standard operating procedures (SOPs), monitoring and managing inventory levels, and developing strategies to enhance guest satisfaction and loyalty.

Key Responsibilities

Operational Management:

Ensure seamless daily restaurant operations, guaranteeing a smooth and efficient service experience.

Enforce SOPs to maintain consistency and quality in service and food preparation.

Manage inventory levels, ordering supplies as needed to meet demand.

Guest Experience:

Enhance the overall guest experience, ensuring excellent service and positive interactions.

Address customer complaints and feedback promptly and professionally, resolving issues to maintain customer satisfaction.

Develop strategies to boost guest satisfaction and loyalty.

Team Management:

Supervise a diverse team of restaurant staff, including servers, kitchen staff, and support personnel.

Conduct regular performance evaluations, provide feedback, and implement corrective actions as needed.

Foster a positive work environment that encourages teamwork, professional development, and high employee morale.

Financial Management:

Manage financial performance, monitoring revenue, expenses, and profitability, and taking corrective actions to achieve financial objectives.

Implement cost control measures to maximize efficiency and reduce waste.

Participate in annual forecasting/budgeting for his/her unit, and in budgeting annual CapEX.