hotel night auditor

Education:

Expérience:

Education

No degree, certificate or diploma

Work setting

Hotel, motel, resort

Tasks

Investigate complaints and claims

Register arriving guests and assign rooms

Resolve complaints and claims

Process group arrivals and departures

Take, cancel and change room reservations

Provide information on hotel facilities and services

Provide general information about points of interest in the area

Balance cash and complete balance sheets, cash reports and related forms

Maintain an inventory of vacancies, reservations and room assignments

Follow emergency and safety procedures

Clerical duties (i.e. faxing, filing, photocopying)

Answer telephone and relay telephone calls and messages

Assist clients/guests with special needs

Contact customers to deliver requested wakeup calls

Perform light housekeeping and cleaning duties

Provide customer service

Experience

1 year to less than 2 years

Durée de l'emploi: Permanent

Langue de travail: Anglais

Heures de travail: 35 to 40 hours per week