Hotel Night Auditor

Job Overview

The Front Desk Agent/Night Auditor plays a vital role in maintaining the highest standards of guest service during overnight hours. This position is responsible for overseeing late-night operations, managing guest interactions, and ensuring the accuracy of daily financial reporting.

Responsibilities

Welcome guests arriving late and assist with check-in and check-out

Assist guests with questions, special requests, and overnight needs

Handle early morning check-outs with professionalism and care

Answer phone calls and take or modify reservations as needed

Ensure all prepaid reservations are correctly charged, registration cards are printed, and keys are prepared in advance

Complete nightly audit tasks and ensure daily financial records are accurate

Reconcile all guest accounts, ensuring accuracy in transactions, payments, and balances

Prepare and review daily night audit reports for management

Verify all departments have completed end-of-day procedures properly

Schedule wake-up calls and note guest requests for the following day

Maintain a clean, organized front desk and common area during the shift

Monitor hotel premises and follow safety and emergency procedures in case of an emergency

Communicate important overnight updates to the morning team and management

Experience

Previous experience in a front desk or guest services role within the hospitality industry is preferred.

Proficiency in phone etiquette and effective communication skills is essential.

Familiarity with hotel management software and phone systems will be an advantage.

A strong commitment to providing excellent customer service and creating memorable experiences for guests is required.

Join our team as a Front Desk Clerk/Night Auditor, where your contributions will play a vital role in delivering outstanding hospitality experiences!

Job Types: Full-time, Part-time, Permanent

Pay: $17.20-$18.00 per hour

Additional pay:

Overtime pay

Flexible language requirement:

French not required

Schedule:

8 hour shift

Day shift

Evening shift

Monday to Friday

Morning shift

Night shift

Weekends as needed

Ability to commute/relocate:

Stratford, ON N5A 6Z3: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 2025-04-12