Job Description
Responsibilities
Provides training; including safety training and standard operation procedures to all department personnel as directed by management
Serves as a member of the Leadership Team, Manager on Duty (when required), and works with other management personnel to establish and implement hotel service standards to achieve maximum profitability and efficiency
Conducts oneself as a positive role model and example to staff
Maintains a “can do” and “guest first” attitude at all times
Practices efficient and effective procedures
Reads and understands English to comply with function directions
Responsible for the selection of housekeeping, front desk and maintenance personnel
Schedules staff and work according to productivity standards and scheduled occupancy
Supervises the work activities of the staff under the direction of the General Manager
Assures staff is practicing efficient and effective procedures
Completes performance evaluations and reports to the General Manager to better understand areas of weakness in the departments and plots strategies to overcome those challenges
Addresses guest complaints regarding cleanliness, service, and quality
Inspects all completed guest rooms for compliance with brand standards
Reports any maintenance repairs to Chief Engineer
Assures requests are made in a timely manner
Knowledgeable on PMS
Reviews systems daily; finds and corrects any mistakes or discrepancies
Coordinates with front desk team daily to ensure guests special requests are met
Monitors inventory to ensure a sufficient amount of necessary supplies and food are on hand
Assures food quality is that of brand standard
Assures all temperature logs are completed
Utilizes company approved program for ordering, receiving, and invoice tracking
Orders and receives supplies to maintain appropriate inventory levels
Ensures the execution of the hotel’s deep cleaning program according to Brand Standards
Works with staff to meet or exceed benchmarked scores
Properly uses incentive programs for each department
Job description
• Provides training; including safety training and standard operation procedures to all department personnel as directed by management.
• Serves as a member of the Leadership Team, Manager on Duty (when required), and works with other management personnel to establish and implement hotel service standards to achieve maximum profitability and efficiency.
• Conducts oneself as a positive role model and example to staff.
• Maintains a “can do” and “guest first” attitude at all times.
• Practices efficient and effective procedures.
• Reads and understands English to comply with function directions.
• Responsible for the selection of housekeeping, front desk and maintenance personnel.
• Schedules staff and work according to productivity standards and scheduled occupancy.
• Supervises the work activities of the staff under the direction of the General Manager.
• Assures staff is practicing efficient and effective procedures.
• Completes performance evaluations and reports to the General Manager to better understand areas of weakness in the departments and plots strategies to overcome those challenges.
• Addresses guest complaints regarding cleanliness, service, and quality.
• Inspects all completed guest rooms for compliance with brand standards.
• Reports any maintenance repairs to Chief Engineer.
• Assures requests are made in a timely manner.
• Knowledgeable on PMS.
• Reviews systems daily; finds and corrects any mistakes or discrepancies.
• Coordinates with front desk team daily to ensure guests special requests are met.
• Monitors inventory to ensure a sufficient amount of necessary supplies and food are on hand.
• Assures food quality is that of brand standard.
• Assures all temperature logs are completed.
• Utilizes company approved program for ordering, receiving, and invoice tracking.
• Orders and receives supplies to maintain appropriate inventory levels.
• Ensures the execution of the hotel’s deep cleaning program according to Brand Standards.
• Works with staff to meet or exceed benchmarked scores.
• Properly uses incentive programs for each department.
• All other duties assigned.
Provides training; including safety training and standard operation procedures to all department personnel as directed by management
Serves as a member of the Leadership Team, Manager on Duty (when required), and works with other management personnel to establish and implement hotel service standards to achieve maximum profitability and efficiency
Conducts oneself as a positive role model and example to staff
Maintains a “can do” and “guest first” attitude at all times
Practices efficient and effective procedures
Reads and understands English to comply with function directions
Responsible for the selection of housekeeping, front desk and maintenance personnel
Schedules staff and work according to productivity standards and scheduled occupancy
Supervises the work activities of the staff under the direction of the General Manager
Assures staff is practicing efficient and effective procedures
Completes performance evaluations and reports to the General Manager to better understand areas of weakness in the departments and plots strategies to overcome those challenges
Addresses guest complaints regarding cleanliness, service, and quality
Inspects all completed guest rooms for compliance with brand standards
Reports any maintenance repairs to Chief Engineer
Assures requests are made in a timely manner
Knowledgeable on PMS
Reviews systems daily; finds and corrects any mistakes or discrepancies
Coordinates with front desk team daily to ensure guests special requests are met
Monitors inventory to ensure a sufficient amount of necessary supplies and food are on hand
Assures food quality is that of brand standard
Assures all temperature logs are completed
Utilizes company approved program for ordering, receiving, and invoice tracking
Orders and receives supplies to maintain appropriate inventory levels
Ensures the execution of the hotel’s deep cleaning program according to Brand Standards
Works with staff to meet or exceed benchmarked scores
Properly uses incentive programs for each department
Job description
• Provides training; including safety training and standard operation procedures to all department personnel as directed by management.
• Serves as a member of the Leadership Team, Manager on Duty (when required), and works with other management personnel to establish and implement hotel service standards to achieve maximum profitability and efficiency.
• Conducts oneself as a positive role model and example to staff.
• Maintains a “can do” and “guest first” attitude at all times.
• Practices efficient and effective procedures.
• Reads and understands English to comply with function directions.
• Responsible for the selection of housekeeping, front desk and maintenance personnel.
• Schedules staff and work according to productivity standards and scheduled occupancy.
• Supervises the work activities of the staff under the direction of the General Manager.
• Assures staff is practicing efficient and effective procedures.
• Completes performance evaluations and reports to the General Manager to better understand areas of weakness in the departments and plots strategies to overcome those challenges.
• Addresses guest complaints regarding cleanliness, service, and quality.
• Inspects all completed guest rooms for compliance with brand standards.
• Reports any maintenance repairs to Chief Engineer.
• Assures requests are made in a timely manner.
• Knowledgeable on PMS.
• Reviews systems daily; finds and corrects any mistakes or discrepancies.
• Coordinates with front desk team daily to ensure guests special requests are met.
• Monitors inventory to ensure a sufficient amount of necessary supplies and food are on hand.
• Assures food quality is that of brand standard.
• Assures all temperature logs are completed.
• Utilizes company approved program for ordering, receiving, and invoice tracking.
• Orders and receives supplies to maintain appropriate inventory levels.
• Ensures the execution of the hotel’s deep cleaning program according to Brand Standards.
• Works with staff to meet or exceed benchmarked scores.
• Properly uses incentive programs for each department.
• All other duties assigned.
💡 Quick Summary
Seeking a career-building opportunity? The Hotel Operations Manager position is now open for candidates interested in the Hotel Jobs sector. This role in Baltimore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.