Job Description
Job Summary:
We are seeking a friendly, professional, and customer-focused Hotel Receptionist to join our front desk team. As the first point of contact for guests, you will play a key role in delivering exceptional service by handling check-ins, check-outs, reservations, and guest inquiries with efficiency and warmth.
Key Responsibilities:
Greet and welcome guests upon arrival with a positive, helpful attitude.
Check-in/check-out guests, process payments, and issue room keys.
Manage guest bookings and room assignments using the hotel’s reservation system.
Answer phone calls and respond to emails, providing accurate information and assistance.
Handle guest complaints and requests, escalating issues as necessary to ensure guest satisfaction.
Maintain a tidy and welcoming reception area.
Coordinate with housekeeping and other departments to ensure seamless guest experiences.
Keep accurate records of reservations, payments, and guest feedback.
Ensure compliance with hotel policies and procedures, including safety and security standards.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
Cell phone reimbursement
Food provided
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Provident Fund
Schedule:
Day shift
Night shift
Rotational shift
Supplemental Pay:
Commission pay
Joining bonus
Overtime pay
Performance bonus
Quarterly bonus
Shift allowance
Yearly bonus
Experience:
Receptionist: 1 year (Preferred)
Shift availability:
Day Shift (Required)
Night Shift (Required)
Work Location: In person
We are seeking a friendly, professional, and customer-focused Hotel Receptionist to join our front desk team. As the first point of contact for guests, you will play a key role in delivering exceptional service by handling check-ins, check-outs, reservations, and guest inquiries with efficiency and warmth.
Key Responsibilities:
Greet and welcome guests upon arrival with a positive, helpful attitude.
Check-in/check-out guests, process payments, and issue room keys.
Manage guest bookings and room assignments using the hotel’s reservation system.
Answer phone calls and respond to emails, providing accurate information and assistance.
Handle guest complaints and requests, escalating issues as necessary to ensure guest satisfaction.
Maintain a tidy and welcoming reception area.
Coordinate with housekeeping and other departments to ensure seamless guest experiences.
Keep accurate records of reservations, payments, and guest feedback.
Ensure compliance with hotel policies and procedures, including safety and security standards.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
Cell phone reimbursement
Food provided
Health insurance
Internet reimbursement
Leave encashment
Life insurance
Provident Fund
Schedule:
Day shift
Night shift
Rotational shift
Supplemental Pay:
Commission pay
Joining bonus
Overtime pay
Performance bonus
Quarterly bonus
Shift allowance
Yearly bonus
Experience:
Receptionist: 1 year (Preferred)
Shift availability:
Day Shift (Required)
Night Shift (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Hotel Receptionist position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.