Hotel Receptionist

Full job description

Sloane Square Hotel is a 4* Hotel in one of the chicest postcodes in London. Right in the heart of Chelsea with 100 elegant bedrooms, Lounge, and Nightclub.

We are looking for a FUN, PASSIONATE & WELCOMING full-time Hotel Receptionist who wants to join a FANTASTIC TEAM. You will be required to work weekdays and weekends.

Reporting to the Reception Manager, the Hotel Receptionist is responsible for:

Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level

Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution

Builds and maintains effective working relationships whilst promoting the company culture and values

Greet guests and visitors warmly and make them feel welcome and attended to

Answer phones take message from potential guests in a timely and respectful manner

Anticipate guests needs to accommodate them and provide an exceptional guest experience

Working with the Duty Manager on a daily basis to best serve our guests

Requirements of Hotel Receptionist

Smart appearance

Friendly manner

High level communication skills

Customer service experience

Mature approach to customer service and safety/security issues

Proficient in English

·Maintains a good energy level

·Self-motivated

·Punctual

Requirements:

Must have valid right to work in UK

Hotel experience in a front office or reservations role

Fluent spoken and written English

Clear thinker with excellent communication abilities and attention to detail

Knowledge of Protel PMS System an advantage but not mandatory

Flexible to work weekends

The Package

Fulltime or Casual contract : 40 hours per week

£26,998 annual salary based on FT

Incentive/commission scheme (performance based)

Health plan options (basic plan included for all employees)

Meal on duty

Staff discounts

Anniversary bonus each year

f you are interested in the Hotel Receptionist position, please send us a copy of your CV by clicking the Apply tab.

Pay: £12.98 per hour

Benefits:

Company events

Discounted or free food

Employee discount

Referral programme

Experience:

Hotel reception or reservations: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person