hotel receptionist's role involves a range of duties, including: Greeting guests: Welcoming guests as they arrive at the hotel Check-in and check-out: Verifying guest ID and payment, assigning rooms, and preparing invoices Room assistance: Helping guests find their rooms and amenities, and arranging baggage help Negotiating rates: Sharing details of available offers and negotiating room rates Addressing queries: Answering guest questions and meeting their requests Managing bookings: Taking bookings by phone or email, and confirming bookings in writing Handling payments: Collecting payments during check-in and check-out Organizing: Keeping papers, keys, and computer files organized Updating software: Keeping the hotel management software up to date with booking details Handling calls: Attending calls and passing messages Coordinating with other teams: Dealing with different hotel teams and handling any crises Some skills that are important for a hotel receptionist include: Communication: Excellent verbal and written communication skills are essential Attention to detail: Being detail-oriented helps to prevent problems that could spoil a guest's experience Administrative skills: Strong organizational skills are required for handling cash, using a computer, and arranging room assignments Flexibility: Being ready to step in and take control of the hotel at a moment's notice Computer skills: Knowledge of computer programs and software, such as Microsoft Office, is useful