Hotel Receptionist

Main Job Duties And Responsibilities

• welcome and greet guests

• answer and direct incoming calls

• inform guests of hotel rates and services

• make and confirm reservations for guests

• ensure proper room allocation

• register and check guests in

• confirm relevant guest information

• verify guest's payment method

• verify and imprint credit cards for authorization

• issue room keys and direct guests to their rooms

Education, Skills And Experience

• High school diploma or equivalent

• guest/customer relations experience, preferably in a hospitality environment

• strong working knowledge of relevant computer software including MS Office and booking and payment systems

Key Competencies and Qualities

• customer service orientation

• attention to detail and accuracy

• planning and organizing

• ability to multitask and prioritize

• professional appearance and attitude

• effective verbal and written communication skills

• ability to handle stress and stay calm under pressure