Job Description
Hotel Reservations & Guest Services Agent
Remote | U.S. EST Hours | Rotational Shifts
Full-Time | Immediate Joiner Required
About the Role
We are hiring a Reservations & Guest Services Agent to support multiple hotel properties remotely. This role functions as a virtual front desk , handling guest communication across phone, SMS, and email , while coordinating with on-site teams to ensure a smooth guest experience.
You will regularly manage real-world guest scenarios—non-refundable cancellations, room dissatisfaction, booking issues, and service requests—often across multiple properties at the same time . This role requires strong judgement, empathy, clear communication, and the ability to stay calm and organized under pressure.
Key Responsibilities
• Serve as the central point of contact for guests across multiple hotel properties
• Handle incoming calls, SMS messages, and emails simultaneously
• Manage reservation inquiries, changes, and cancellations , including non-refundable bookings
• De-escalate guest concerns professionally while adhering to hotel policies
• Support on-property teams by coordinating guest requests and operational needs
• Accurately document interactions and updates across multiple systems
• Prioritize and triage guest needs when several properties have overlapping demands
• Ensure consistent, high-quality guest experiences—entirely remotely
What We’re Looking For
• Proven experience in hospitality front desk, reservations, or guest services
• Strong ability to handle difficult guest conversations with empathy and confidence
• Comfortable working with multiple systems and software tools daily
• Fast learner with a clear process for adapting to new platforms
• Excellent multitasking and priority-management skills
• Strong spoken and written English communication
• Calm, professional, and solutions-oriented under pressure
• Able to work U.S. EST hours , including rotational shifts
• Available to join immediately
Nice to Have
• Experience supporting multiple hotel properties simultaneously
• Familiarity with PMS, booking engines, or hotel reservation systems
• Remote or virtual front-desk experience
Apply only if you have prior experience working at a hotel front desk.
Remote | U.S. EST Hours | Rotational Shifts
Full-Time | Immediate Joiner Required
About the Role
We are hiring a Reservations & Guest Services Agent to support multiple hotel properties remotely. This role functions as a virtual front desk , handling guest communication across phone, SMS, and email , while coordinating with on-site teams to ensure a smooth guest experience.
You will regularly manage real-world guest scenarios—non-refundable cancellations, room dissatisfaction, booking issues, and service requests—often across multiple properties at the same time . This role requires strong judgement, empathy, clear communication, and the ability to stay calm and organized under pressure.
Key Responsibilities
• Serve as the central point of contact for guests across multiple hotel properties
• Handle incoming calls, SMS messages, and emails simultaneously
• Manage reservation inquiries, changes, and cancellations , including non-refundable bookings
• De-escalate guest concerns professionally while adhering to hotel policies
• Support on-property teams by coordinating guest requests and operational needs
• Accurately document interactions and updates across multiple systems
• Prioritize and triage guest needs when several properties have overlapping demands
• Ensure consistent, high-quality guest experiences—entirely remotely
What We’re Looking For
• Proven experience in hospitality front desk, reservations, or guest services
• Strong ability to handle difficult guest conversations with empathy and confidence
• Comfortable working with multiple systems and software tools daily
• Fast learner with a clear process for adapting to new platforms
• Excellent multitasking and priority-management skills
• Strong spoken and written English communication
• Calm, professional, and solutions-oriented under pressure
• Able to work U.S. EST hours , including rotational shifts
• Available to join immediately
Nice to Have
• Experience supporting multiple hotel properties simultaneously
• Familiarity with PMS, booking engines, or hotel reservation systems
• Remote or virtual front-desk experience
Apply only if you have prior experience working at a hotel front desk.
💡 Quick Summary
Seeking a career-building opportunity? The Hotel Reservations & Guest Services Agent position is now open for candidates interested in the Hotel Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.