Job Description
About the Business:
Broadbeach Holiday Apartments is a professional property management company based in Queensland, managing a portfolio of 50 holiday apartments. We pride ourselves on delivering high-quality accommodation and exceptional guest service in a premium coastal location.
The Role:
We are seeking an experienced and dedicated Housekeeping & Operations Manager to oversee the daily operations of our 50 managed apartments. This is a key role that bridges front-of-house administration with back-of-house service delivery, ensuring smooth and efficient operations across the business.
Key Responsibilities:
Operational Leadership: Plan, organise and oversee daily operations across housekeeping and front office functions to ensure maximum efficiency and service quality.
Team Management: Supervise, recruit and roster a team of at least seven casual housekeepers, ensuring high standards of cleanliness, presentation and safety.
Financial Oversight: Assist with operational budgets, procurement, and staff payroll data using Xero accounting software.
Compliance: Ensure all operational procedures align with Australian hospitality standards and WHS requirements.
Guest Experience: Manage guest enquiries, check-in and check-out procedures, and resolve escalated matters to maintain high guest satisfaction.
Linen Supply Chain Management: Oversee the complete linen cycle, including inventory control, ordering, and ensuring quality standards for all apartments.
Chemical and Products: Manage the procurement and safe storage of specialised cleaning products and guest amenities, maintaining strict budget and inventory records.
Required Skills and Experience:
Proven experience in hospitality supervision or management.
Must have advanced experience in Xero, Channel Manager SiteMinder and Starfleet Reservations System.
Strong leadership skills with the ability to manage a diverse team in a fast-paced environment.
Excellent communication skills for guest relations and administrative reporting.
Solid understanding of Australian hospitality standards and WHS compliance.
Job Type: Full-time
Pay: From $76,515.00 per year
Application Question(s):
Do you have experience in Starfleet reservation system,
Do you have experience in Channel manager Siteminder
Do you have experience in Xero accounting software
Work Location: In person
Broadbeach Holiday Apartments is a professional property management company based in Queensland, managing a portfolio of 50 holiday apartments. We pride ourselves on delivering high-quality accommodation and exceptional guest service in a premium coastal location.
The Role:
We are seeking an experienced and dedicated Housekeeping & Operations Manager to oversee the daily operations of our 50 managed apartments. This is a key role that bridges front-of-house administration with back-of-house service delivery, ensuring smooth and efficient operations across the business.
Key Responsibilities:
Operational Leadership: Plan, organise and oversee daily operations across housekeeping and front office functions to ensure maximum efficiency and service quality.
Team Management: Supervise, recruit and roster a team of at least seven casual housekeepers, ensuring high standards of cleanliness, presentation and safety.
Financial Oversight: Assist with operational budgets, procurement, and staff payroll data using Xero accounting software.
Compliance: Ensure all operational procedures align with Australian hospitality standards and WHS requirements.
Guest Experience: Manage guest enquiries, check-in and check-out procedures, and resolve escalated matters to maintain high guest satisfaction.
Linen Supply Chain Management: Oversee the complete linen cycle, including inventory control, ordering, and ensuring quality standards for all apartments.
Chemical and Products: Manage the procurement and safe storage of specialised cleaning products and guest amenities, maintaining strict budget and inventory records.
Required Skills and Experience:
Proven experience in hospitality supervision or management.
Must have advanced experience in Xero, Channel Manager SiteMinder and Starfleet Reservations System.
Strong leadership skills with the ability to manage a diverse team in a fast-paced environment.
Excellent communication skills for guest relations and administrative reporting.
Solid understanding of Australian hospitality standards and WHS compliance.
Job Type: Full-time
Pay: From $76,515.00 per year
Application Question(s):
Do you have experience in Starfleet reservation system,
Do you have experience in Channel manager Siteminder
Do you have experience in Xero accounting software
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Hotel Service Manager position is now open for candidates interested in the Back Office Jobs sector. This role in Broadbeach offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
