Hotel Welcome Expert

Job description

Greetings from Our Hotel Team!

We are excited to announce a new opportunity for a Guest Services Coordinator to join our dynamic team at Leonardo Royal Hotel Southampton Grand Harbour.

About the Job

This is a fantastic chance to contribute to the success of our hotel by providing exceptional service to our guests, ensuring their stay is nothing short of unforgettable.

Key Responsibilities:

• Deliver world-class customer service, responding promptly to guest inquiries and resolving any issues in a professional manner

• Assist with check-in and check-out processes, handling payments and maintaining up-to-date records

• Offer expert knowledge on local attractions, restaurants, and events, enhancing the guest experience

• Work collaboratively with colleagues to ensure seamless delivery of hotel services

Requirements

To succeed in this role, you will need:

Essential Qualifications:

• Exceptional communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds

• A proven track record of delivering exceptional customer service, with a strong focus on problem-solving and conflict resolution

• Strong organizational skills, with the ability to prioritize tasks and manage multiple deadlines

• Proficiency in using hotel software systems, including property management systems and point-of-sale terminals

Our Benefits Package

We offer a competitive salary, generous benefits package, and opportunities for career growth and development.

Salary: £22,000 - £27,000 per annum (dependent on experience)