Job Description
Chateau Beachside enjoys a beachfront location in Surfers Paradise. It is an older property but with an unbeatable location, and attracts a full range of guests. It is a busy 3.5 star accommodation property that offers 5 room styles focusing on vacation rentals.
Weekly shifts and hours worked are reasonably flexible depending on your circumstances but the role requires weekend availability. Shifts are worked between the hours of 7.00am and 8pm Mon-Sun, and generally range from 4-8 hours per day. Engagement is either ABN contract or Award.
The Role
We are seeking an experienced guest service agent/reception person to join our small but outstanding team to perform the day to day operations of our resort front desk/reception to be an effective and high level of efficiency. Honesty, trustworthiness and integrity are essential personal characteristics.
Delivery friendly positive guest service, from check in to check out and everywhere in between
Be responsible for completing a wide variety of front office tasks, including taking reservations, maintain guest accounts, guest check-in and out, daily balancing
Responsible for ensuring procedures and checklists are completed correctly and on-time
Qualifications, Skills and Attributes Required
Accommodation Reception and Reservation experience (eg Resly, Hirum)
Stable work history
Broad level of MS Office and Property Management System competency
Ability to be a competent “service apartments” all-rounder - as such, experience in housekeeping, property management, and building maintenance & cleaning is desirable
Demonstrate good communication skills and maintain communications with guests and relevant department (eg maintenance, housekeeping)
End of Shift EFTPOS and PMS balancing
Will demonstrate a can-do, responsible and flexible approach to work, a positive attitude, a friendly demeanor, a keen eye for detail, ability to work alone, discretion in guest interaction, an ability to follow instrucations and work quickly and efficiently to achieve individual and team goals is vital
Enjoy working in a busy, fast paced environment
Adherence to SOP's Standard Operation Procedures and completing quality checks and self audits
Pride in personal grooming
Appropriate Reception and Reservations experience, in a resort/motel/apartment hotel
Ability to work under pressure
Must be able to perform without supervision
Candidates must have the right to work in Australia
Thank you in advance for applying for this role. Please ensure a covering letter and resume is attached which outlines your skills and experience regarding the above criteria and work references.
Weekly shifts and hours worked are reasonably flexible depending on your circumstances but the role requires weekend availability. Shifts are worked between the hours of 7.00am and 8pm Mon-Sun, and generally range from 4-8 hours per day. Engagement is either ABN contract or Award.
The Role
We are seeking an experienced guest service agent/reception person to join our small but outstanding team to perform the day to day operations of our resort front desk/reception to be an effective and high level of efficiency. Honesty, trustworthiness and integrity are essential personal characteristics.
Delivery friendly positive guest service, from check in to check out and everywhere in between
Be responsible for completing a wide variety of front office tasks, including taking reservations, maintain guest accounts, guest check-in and out, daily balancing
Responsible for ensuring procedures and checklists are completed correctly and on-time
Qualifications, Skills and Attributes Required
Accommodation Reception and Reservation experience (eg Resly, Hirum)
Stable work history
Broad level of MS Office and Property Management System competency
Ability to be a competent “service apartments” all-rounder - as such, experience in housekeeping, property management, and building maintenance & cleaning is desirable
Demonstrate good communication skills and maintain communications with guests and relevant department (eg maintenance, housekeeping)
End of Shift EFTPOS and PMS balancing
Will demonstrate a can-do, responsible and flexible approach to work, a positive attitude, a friendly demeanor, a keen eye for detail, ability to work alone, discretion in guest interaction, an ability to follow instrucations and work quickly and efficiently to achieve individual and team goals is vital
Enjoy working in a busy, fast paced environment
Adherence to SOP's Standard Operation Procedures and completing quality checks and self audits
Pride in personal grooming
Appropriate Reception and Reservations experience, in a resort/motel/apartment hotel
Ability to work under pressure
Must be able to perform without supervision
Candidates must have the right to work in Australia
Thank you in advance for applying for this role. Please ensure a covering letter and resume is attached which outlines your skills and experience regarding the above criteria and work references.
💡 Quick Summary
Seeking a career-building opportunity? The Hotel|Motel Receptionist position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Gold Coast offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
