Job highlights
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Qualifications
High school diploma or equivalent vocational training certificate
Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position
Ability to anticipate guest needs; respond promptly and acknowledge all guests
Ensure familiarity with all hotel services/features to respond to guest inquiries accurately
Must be highly organized, detail-oriented and have the ability to multi-task
Ability to maintain positive guest relations at all times
The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Ability to exert physical effort in transporting up to 50 lbs
Ability to stand/walk for up to 8 hours throughout work shift
Good eye for details in touch, feel, sight and smell
Able to ensure that the room is odor free and clean free of dust, tears, damages, stains, etc. of furniture and linen
Benefits
Drinking glasses free of smudges
Pay Type Hourly
Min Hiring Rate $23.18
Max Hiring Rate $27.27
Responsibilities
As an integral part of a team, Housekeeper I - Rooms is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service cleaning guest rooms as assigned, ensuring the hotel's established standards of cleanliness and guest service excellences, providing an ambience of 'home away from home'
Responsible for reporting any maintenance discrepancies and handling guest's requests or complaints Ensures the confidentiality and security of all guest rooms
Greet and acknowledge all arriving/departing guests
Maintain cleanliness, sanitation, and organization of work areas at all times
Maintain complete knowledge of:
Departmental opening and closing procedures
Daily staffing requirements, assignments, and documentations
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
Maintain positive guest relations at all times
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Resolve guest complaints, ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements
Check with Quality Controller and Housekeeping office for additional assignments throughout the shift
Transport cart with cleaning supplies, amenities and linens to assigned guest room and position requirements
Service assigned guest rooms with security in mind - always know the guest name prior to entry of rooms
Empty trash containers and ashtrays
Remove all dirty linen with clean par to designated layout and as per hotel standards
Remove soiled, dirt, soap build up and hair in bathroom
Always exercise safety ergonomics when going about routine
Replenish all amenities in rooms and bathrooms to hotel standard par; inspect terries, linen with no stains and tears
Dusting, wiping & polishing of all surfaces to include drawers, baseboards, artwork, mirror - free of litters, smudges and dust
Realign furniture to floor plan unless requested guest
Open all drawers/doors in checkout rooms; remove items left by guests to Lost & Found
Dust and wipe inside
Inspect condition of all furniture for tears, rips and stains, report damages to supervisor or office
Check under beds for debris
Transport any Room Service trays/items in guest hallways to service elevator landings
Rotate mattress as per schedule given by supervisor
Check television, remote control, and clock to be in good working condition
Ensure proper and update informational folios in rooms
Clean ice bucket (no dents) and wipe refrigerator
Wipe dry ice bucket
Call for replenishment of drinks upon checkout
Vacuum thoroughly and use crevice tool for corners, etc
Clean all lamps light fixtures and light switches; check for proper working condition
Remove dust, spots and smears from windows, louvers, frames, and ledges; and other projects as assigned
Scrub bathroom & shower walls and floor, to include toilet
Inspect condition of planters and plants; remove debris, polish planters, spot carpet
Remove dust, dirt, marks and fingerprints from doors and door frames
Neaten all guest belongings, shoes, etc
Align guest toiletries with liner
Wipe and polish all chrome surfaces
Empty trash containers, ashtrays and ash urns in rooms and landing areas
Remove trash, debris and cobwebs, mop lanai, wipe rails in lanais
Empty vacuum cleaner bags, replace and clean machines
Provide timely delivery of any items requested by guests
Retrieve items from guest rooms and return to proper storage areas
Report maintenance problems, any security concerns immediately
Handle guest requests for shoeshines/laundry as requested by guests; call runner to retrieve shoes/laundry from guest room and return to guest room
Report any damages or maintenance problems to the Supervisor; submit quota of work orders as assigned by housekeeping management
Turn over any lost and found items to the Supervisor
Ensure security of guest room access and hotel property
Neaten maid's carts, closet, and replenish stock
Perform all other duties as may be required or assigned
Reports To: Executive Housekeeper, Assistant Executive Housekeeper, Assistant Housekeeper, Quality Controller
Constant interruptions within work shifts and areas
Maneuver cart and equipment
Remain in continuous positions in standing, walking, squatting, reaching, lifting, pushing, pulling, wiping, climbing hand over hand, sweeping, mopping, bending, grasping, during work shift
Endure various physical movements throughout the work areas for the entire shift
Able to withstand height
Exposure to variable temperatures and weather conditions
Exposure to fumes; dusts; chemicals; and odor hazards
Job description
Housekeeping - Housekeeper I - Rooms
Halekulani , 2199 Kalia Road, Honolulu, Hawaii, United States of America Req #921
Friday, March 22, 2024

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."

As an integral part of a team, Housekeeper I - Rooms is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service cleaning guest rooms as assigned, ensuring the hotel's established standards of cleanliness and guest service excellences, providing an ambience of 'home away from home'. Responsible for reporting any maintenance discrepancies and handling guest's requests or complaints Ensures the confidentiality and security of all guest rooms

ESSENTIAL FUNCTIONS
• Greet and acknowledge all arriving/departing guests.
• Maintain cleanliness, sanitation, and organization of work areas at all times.
• Maintain complete knowledge of:
• Departmental opening and closing procedures.
• Daily staffing requirements, assignments, and documentations.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Check with Quality Controller and Housekeeping office for additional assignments throughout the shift.
• Transport cart with cleaning supplies, amenities and linens to assigned guest room and position requirements
• Service assigned guest rooms with security in mind - always know the guest name prior to entry of rooms
• Empty trash containers and ashtrays
• Remove all dirty linen with clean par to designated layout and as per hotel standards
• Remove soiled, dirt, soap build up and hair in bathroom.
• Always exercise safety ergonomics when going about routine
• Replenish all amenities in rooms and bathrooms to hotel standard par; inspect terries, linen with no stains and tears
• Dusting, wiping & polishing of all surfaces to include drawers, baseboards, artwork, mirror - free of litters, smudges and dust
• Realign furniture to floor plan unless requested guest
• Open all drawers/doors in checkout rooms; remove items left by guests to Lost & Found. Dust and wipe inside
• Inspect condition of all furniture for tears, rips and stains, report damages to supervisor or office. Check under beds for debris
• Transport any Room Service trays/items in guest hallways to service elevator landings.
• Rotate mattress as per schedule given by supervisor
• Check television, remote control, and clock to be in good working condition
• Ensure proper and update informational folios in rooms
• Clean ice bucket (no dents) and wipe refrigerator. Drinking glasses free of smudges. Wipe dry ice bucket. Call for replenishment of drinks upon checkout
• Vacuum thoroughly and use crevice tool for corners, etc.
• Clean all lamps light fixtures and light switches; check for proper working condition.
• Remove dust, spots and smears from windows, louvers, frames, and ledges; and other projects as assigned.
• Scrub bathroom & shower walls and floor, to include toilet
• Inspect condition of planters and plants; remove debris, polish planters, spot carpet
• Remove dust, dirt, marks and fingerprints from doors and door frames.
• Neaten all guest belongings, shoes, etc. Align guest toiletries with liner
• Wipe and polish all chrome surfaces.
• Empty trash containers, ashtrays and ash urns in rooms and landing areas.
• Remove trash, debris and cobwebs, mop lanai, wipe rails in lanais
• Empty vacuum cleaner bags, replace and clean machines.
• Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas.
• Report maintenance problems, any security concerns immediately
• Handle guest requests for shoeshines/laundry as requested by guests; call runner to retrieve shoes/laundry from guest room and return to guest room.
• Report any damages or maintenance problems to the Supervisor; submit quota of work orders as assigned by housekeeping management
• Turn over any lost and found items to the Supervisor.
• Ensure security of guest room access and hotel property.
• Neaten maid's carts, closet, and replenish stock.
• Perform all other duties as may be required or assigned.

SUPERVISORY REQUIREMENTS

Reports To: Executive Housekeeper, Assistant Executive Housekeeper, Assistant Housekeeper, Quality Controller

Supervises: None

EDUCATION/EXPERIENCE
• High school diploma or equivalent vocational training certificate.
• Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.

LICENSES/CERTIFICATIONS
• None

KNOWLEDGE, SKILLS, & ABILITIES
• Ability to anticipate guest needs; respond promptly and acknowledge all guests.
• Ensure familiarity with all hotel services/features to respond to guest inquiries accurately.
• Must be highly organized, detail-oriented and have the ability to multi-task.
• Ability to maintain positive guest relations at all times.

PHYSICAL DEMANDS

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to exert physical effort in transporting up to 50 lbs.
• Ability to stand/walk for up to 8 hours throughout work shift.
• Good eye for details in touch, feel, sight and smell. Able to ensure that the room is odor free and clean free of dust, tears, damages, stains, etc. of furniture and linen.
• Constant interruptions within work shifts and areas
• Maneuver cart and equipment
• Remain in continuous positions in standing, walking, squatting, reaching, lifting, pushing, pulling, wiping, climbing hand over hand, sweeping, mopping, bending, grasping, during work shift.
• Endure various physical movements throughout the work areas for the entire shift.
• Able to withstand height

WORK ENVIRONMENT
• Indoor, air conditioned environment.
• Outdoor, non-air conditioned restaurant environment.
• Exposure to variable temperatures and weather conditions.
• Variable noise levels.
• Exposure to fumes; dusts; chemicals; and odor hazards

Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, ****** orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Other details
• Pay Type Hourly
• Min Hiring Rate $23.18
• Max Hiring Rate $27.27
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