Job highlights
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Benefits
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays
Full Time employees have access to Medical and Dental insurance to fit your needs
Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
401K match (Let us help you build your financial future)
Companywide Hotel Room Discounts (Who doesn’t love to get away)
Paid Time Off
Employee Assistance Program (We are here to support you)
Employee family events (bring the kids!)
Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few and many more, please inquire for more details
Responsibilities
The Laundry Attendant will process all soiled hotel bed linens, terry and food and beverage table linens by operating all laundry/dry cleaning machinery in accordance to hotel's standards
S/he will clean, press and finish staff and guest garments, as well as designated guest requests
The Laundry Attendant shall strive to provide exceptional service to both internal and external guests at all times
They will be responsible for exemplifying the La Cantera Hill Country Resort Culture as well as promoting La Cantera Hill Country Resort as both the Destination and Employer of Choice!
Maintain complete knowledge of correct maintenance and use of equipment
Use equipment only as intended
Anticipate guests’ needs,
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Resolve guest complaints, ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Use cleaning chemicals according to OSHA regulations and hotel requirements
Adhere to all Health Department, sanitation and safety regulations
Set up and organize work station with designated supplies and equipment; replenish as needed throughout the shift
Monitor usage of chemicals and water to maximize consumption
Separate soiled bed linen/terry/food and beverage table linens; bundle and document amounts of each bundle
Sort all stained/damaged items and determine status for rewash or discard; maintain continuous inventory of discard items
Remove all debris on floors after each sorting
Weigh each bundle of soiled items; place designated weights in the laundry machines
Operate all laundry machines and add designated chemicals in accordance with specified amounts, times and temperatures for the particular articles to be washed
Remove washed articles from the washing machine when the cycle is complete
Inspect cleanliness and place in clean linen carts
Transport cart of washed linen to dryers and place in dryers according to load size
Set dryers to designated times and temperatures for the particular articles to be dried
Remove articles from dryer when cycle is complete and place in clean linen cart
Transport cart to proper work area for finishing
Operate the ironing and folder machines
Check the cleanliness and condition of articles while processing through the machines; separate damaged/stained articles
Fold cleaned articles and stack into designated amounts by type and size
Place stacks in specified areas for distribution
Issue clean table linens and service towels/rags to Food and Beverage personnel
Document and process guest requests for laundry, dry cleaning and pressing of garments, hotel uniforms and designated management garments
Place finished dry cleaning garments in designated areas for distribution
Report faulty equipment, damaged garments/linens, shortages, maintenance needs, safety hazards and problems to supervisor
Transport trash containers to dumpster; empty and clean accordingly
Adhere to recycling procedures
Job description
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description

Benefits

Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few and many more, please inquire for more details.

One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space.

Overview

The Laundry Attendant will process all soiled hotel bed linens, terry and food and beverage table linens by operating all laundry/dry cleaning machinery in accordance to hotel's standards. S/he will clean, press and finish staff and guest garments, as well as designated guest requests.

The Laundry Attendant shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the La Cantera Hill Country Resort Culture as well as promoting La Cantera Hill Country Resort as both the Destination and Employer of Choice!

Essential Job Functions
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs,
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Use cleaning chemicals according to OSHA regulations and hotel requirements.
• Adhere to all Health Department, sanitation and safety regulations.
• Set up and organize work station with designated supplies and equipment; replenish as needed throughout the shift.
• Monitor usage of chemicals and water to maximize consumption.
• Separate soiled bed linen/terry/food and beverage table linens; bundle and document amounts of each bundle.
• Sort all stained/damaged items and determine status for rewash or discard; maintain continuous inventory of discard items.
• Remove all debris on floors after each sorting.
• Weigh each bundle of soiled items; place designated weights in the laundry machines.
• Operate all laundry machines and add designated chemicals in accordance with specified amounts, times and temperatures for the particular articles to be washed.
• Remove washed articles from the washing machine when the cycle is complete. Inspect cleanliness and place in clean linen carts.
• Transport cart of washed linen to dryers and place in dryers according to load size. Set dryers to designated times and temperatures for the particular articles to be dried.
• Remove articles from dryer when cycle is complete and place in clean linen cart. Transport cart to proper work area for finishing.
• Operate the ironing and folder machines. Check the cleanliness and condition of articles while processing through the machines; separate damaged/stained articles.
• Fold cleaned articles and stack into designated amounts by type and size. Place stacks in specified areas for distribution.
• Issue clean table linens and service towels/rags to Food and Beverage personnel.
• Document and process guest requests for laundry, dry cleaning and pressing of garments, hotel uniforms and designated management garments.
• Place finished dry cleaning garments in designated areas for distribution.
• Report faulty equipment, damaged garments/linens, shortages, maintenance needs, safety hazards and problems to supervisor.
• Transport trash containers to dumpster; empty and clean accordingly. Adhere to recycling procedures.

Qualifications
• High school diploma or equivalent preferred.
• Prior hospitality experience preferred.
• At least one year of prior housekeeping experience preferred.
• At least one year customer service experience preferred.