Job Description
• Ensure the Housekeeping operates successfully and in accordance with the standard of the hotel
• Ensure that all daily guest rooms for arrivals are checked in advance and welcome amenities are appropriately set up
• Ensure that all rooms are cleaned accordingly to arrival time
• Work closely with Front Office and Engineering Department to ensure that rooms are blocked accordingly for maintenance
• Ensures strict control of room keys for guests and other departments.
• Conduct frequent and thorough inspections together with the Asst Front Office Manager and other designated associates from Front Office Department.
• Ensures Housekeeping operates with a sales attitude, and all personnel are aware of sales opportunities within the hotel, which will assist, with the maximisation of revenue.
• Keeps senior management informed of any risk or opportunity in relation to the pre-set performance figures.
• Ensures all Housekeeping personnel are aware of all room sales revenue targets and are kept informed of performance results.
• Assigns responsibilities to Team leaders - Housekeeping.
• Deploy staff to specific areas.
• Coordinate and liaise with other related Departments.
• Makes daily inspection of all areas, including public areas, guest floors, and guest rooms to ensure cleanliness and the maintenance of the premises.
• Oversee inventory of room linen and Uniform with Team Leader -Housekeeping.
• Check and control the overall operating expenses.
• To monitor/oversee on job order issued to Engineering Department.
• Establish rapport with guests maintaining good customer relationship and handle guest complaints, requests and enquiries on Housekeeping services
• Personally and frequently verify that guests' stay are receiving the best possible service in line with Accor standards.
• Ensure that all V.I.P / Long Stay guests' needs are met throughout their stay
• Ensure that guest history records are up to date at all times
• Oversee Laundry operations and ensure that Accor Brand Standards are met in terms of quality of service and product
• Ensure the maintenance of back of the house areas and employee facilities like Locker Rooms.
• Constantly aware of new market trends and activities of competitors ensuring that the operation is always one-step ahead of the competition.
• Support the implementation of a consistent guest recognition programme and maintain a relevant guest database

Administration
• Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Housekeeping. Ensures annual review to accurately reflect any changes.
• Assists with the preparation of the annual Rooms Business Plan ensuring Housekeeping Objectives fully address business objectives of the hotel and needs of employees.
• Assists with the preparation and regular update of the Housekeeping Departmental Budget, in close cooperation with the General Manager and Asst Front Office Manager ensuring targets are met and costs are effectively controlled.
• To ensure that service standards are in accordance with operation manual.
• To initial daily weekly and monthly signature list vacation, overtime, invoices and bills.
• To liaise the suppliers and contractors related to Housekeeping issues.

Payroll and Productivity Management
• Exercises efficient Payroll Management/Resource allocation through the establishment of a flexible workforce throughout the Housekeeping. This will be based on the principles of a flexible employee base (Full Time and Part Time employees), multi-skilling and multi-tasking
• Directs subordinates to ensure productivity meets standards given in accordance with Accor Housekeeping Operations Manual.
• Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment
• Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system

People Management
• Recruit, select and develop Housekeeping employees to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
• Through hands on management, supervise closely all Housekeeping employees in the performance of their duties in accordance with policies and procedures and applicable laws
• Delegate appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained
• Instill the Training philosophies of the company and work closely with the Asst Manager Human Resources developing Departmental Trainers, ensuring that all Supervisors take an active role in the training and development of employees
• Develop and assist with training activities focused on improving skills and knowledge
• Ensure employees have a complete understanding of rules and regulations, and that behaviour complies
• Monitor employee morale and provide mechanisms for performance feedback and development
• Conduct annual Performance Appraisals providing honest and appropriate feedback
• Effectively communicate guiding principles and core values to all levels of employees

General
• Attend/Conduct daily morning briefing.
• Attends and contributes to all Meetings as required
• Ensure all employees provide a courteous and professional service at all times
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
• Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations established in the Employee handbook and the hotels policies concerning fire, hygiene and health and safety
• Take an active involvement in the Welfare, Safety, Development and well being of employees providing advice, counselling and truthful, diplomatic feedback
• Ensure high standards of personal presentation and grooming
• Maintains positive guest and colleague interactions with good working relationships.
• Exercise responsible management and behaviour at all times and positively representing the hotel management team and Accor India .
• Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company
Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent